Cluster Manager

Position Objective

Operations Management

• Oversee daily operations of a smaller group of retail stores within a designated area for a specific brand.
• Audit store operations and facilities regularly for compliance with company standards, focusing on productivity, efficiency, safety, and security.
• Direct the opening of new stores by coordinating staff, merchandise, and logistics; manage the closing of existing stores as necessary.
• Adhere to and enforce Company SOPs, policies, procedures, and loss prevention audit guidelines in all assigned stores.
• Oversee implementation and consistent execution of Visual Merchandising guidelines across all stores in the cluster.

Sales & Financial Management

• Monitor and analyze sales performance against weekly targets, previous year's performance, and projections, taking corrective actions with other departments.
• Set sales targets for stores within the cluster to maximize profitability, considering market conditions and store-specific factors.
• Review and monitor stock level reports, coordinating with the brand team to maintain optimal inventory levels.
• Monitor inventory movement and take actions to minimize shrinkage and optimize stock turnover.

Customer Experience

• Ensure exceptional customer service across all stores by coaching store teams and setting high service standards.
• Maintain and enhance customer service standards within the cluster, regularly assessing and improving the customer experience.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.

Team Management & Development

• Recruit, train, and develop staff on sales techniques, customer service, teamwork, and brand-specific requirements.
• Evaluate store employee performance annually, promoting open communication through regular coaching and motivation.
• Schedule and conduct regular staff meetings to communicate goals, performance expectations, and provide constructive feedback.
• Monitor and manage staff scheduling and leave approvals for store managers to ensure adequate coverage and efficient operation.

Market Analysis & Strategy

• Utilize market insights to identify growth opportunities and adapt store strategies within the cluster.
• Stay informed about market trends, consumer behavior, and competitor activities specific to the assigned brand and area.

Communication & Reporting

• Communicate business drivers, merchandise issues, and other relevant information to the Area Sales Manager, Retail Operations Manager, and other key stakeholders.
• Prepare and present regular reports on store performance, including successes, challenges, and recommendations for improvement.

Desired Experience

• 4-5 years of experience in retail management.
• At least 2-3 years in a multi-store management role, such as multi-unit store manager.
• Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.