Sr Program manager

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.

Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations.

As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves.

With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

• Project or Program Management experience, preferably in large enterprise environments.
• Strong experience delivering cloud migration and infrastructure transformation projects.
• Experience working with AWS environments (Amazon Connect preferred).
• Experience with contact center technologies and platforms.
• Strong stakeholder management and communication skills.
• Experience working with large system integrators and global delivery partners.
• Experience with Agile and Hybrid delivery methodologies.
• Proven ability to manage medium to large-scale programs with multiple workstreams and dependencies.

• Lead cloud migration and infrastructure transformation initiatives.
• Manage end-to-end project delivery, including planning, execution, risk management, and stakeholder communications.
• Coordinate with business, technology, vendors, and delivery partners to ensure successful program outcomes.
• Drive project governance, status reporting, issue resolution, and dependency management.
• Oversee AWS-based solution delivery, including Amazon Connect implementations where applicable.
• Facilitate collaboration across cross-functional teams and large stakeholder groups.
• Ensure delivery aligns with business objective s, timelines, budget, and quality standards.
• Support Agile and Hybrid project delivery practices.

Nice to Have

• Experience within large financial institutions.
• Exposure to contact center platforms such as Amazon Connect, Cisco, or Genesys.
• Experience managing programs involving 50–100+ stakeholders.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS.

Candidates that meet the qualifications for this position will be contacted within a 2-week period.

We invite you to continue to apply for other opportunities that match your profile.