Sr. Consultant

Job Summary

Responsibilities

• Drive complex consulting engagements in property and casualty insurance to improve client processes in underwriting policy administration claims handling and billing by applying deep industry knowledge and structured analysis
• Analyze current client workflows and systems across core insurance functions to identify inefficiencies operational risks and opportunities for digital enablement that deliver measurable performance improvements
• Design practical target state operating models for property and casualty operations that align with client strategy and regulatory expectations while remaining achievable within budget and timeline constraints
• Develop detailed business requirements user stories and process maps for insurance platforms including policy administration rating engines and claims systems in close collaboration with business and technology teams
• Coordinate hybrid working sessions with client stakeholders to validate findings prioritize initiatives and secure consensus on solution approaches that balance customer experience operational efficiency and compliance
• Guide the implementation of process and system changes by defining milestones tracking progress managing risks and ensuring that day shift project activities remain aligned with agreed objectives
• Prepare clear consulting deliverables including assessment reports implementation roadmaps and benefit cases that quantify financial and operational impact for property and casualty portfolios
• Mentor junior team members by sharing domain expertise in property and casualty insurance best practices and consulting methods to build a high performing and inclusive consulting team culture
• Collaborate with cross functional teams such as product owners actuaries underwriters claims specialists and technology partners to ensure solutions are practical sustainable and aligned with market trends
• Advise clients on regulatory and compliance considerations in property and casualty insurance operations helping them embed controls within processes and systems to reduce operational and compliance risk
• Utilize data insights from loss experience underwriting performance and claims metrics to recommend actions that improve portfolio quality customer satisfaction and operational throughput
• Support business development by contributing domain expertise to proposals shaping solution narratives and estimating effort for new consulting opportunities in the property and casualty space
• Engage in continuous learning on insurance market trends digital tools and consulting techniques to bring innovative yet pragmatic recommendations that strengthen client competitiveness and societal resilience

Qualifications

• Possess 8 to 10 years of professional experience in consulting or equivalent roles with significant focus on property and casualty insurance operations across underwriting claims and policy servicing
• Hold a strong academic background in business insurance finance or a related discipline with the ability to translate theoretical concepts into practical process and system improvements for clients
• Demonstrate advanced proficiency in analyzing insurance processes mapping workflows documenting requirements and using standard office productivity tools to create clear and persuasive client deliverables
• Bring proven experience working on hybrid projects that combine onsite and remote collaboration using collaboration platforms to manage workshops documentation and project communication during day shifts
• Show capability to interpret insurance regulations and industry guidelines and to embed compliant practices into client processes in a way that supports both customer outcomes and operational efficiency
• Exhibit strong communication facilitation and stakeholder management skills that enable effective engagement with underwriters claims professionals technology teams and senior client sponsors
• Display familiarity with modern insurance technology such as core insurance platforms data analytics capabilities and automation tools and understand how these solutions can improve property and casualty performance