Senior Business Analyst

Role overview

Responsibilities

• Gather, validate, and document stakeholder business and technical requirements.
• Analyze processes and workflows for efficiencies, gaps, and improvement opportunities.
• Partner with business and technology teams to translate requirements into solutions.
• Create and maintain user stories, functional requirements, process documentation, and workflow diagrams.
• Analyze data and business metrics to support decisions and identify actionable insights.
• Support Agile backlog refinement, sprint planning, testing, and user acceptance activities.
• Facilitate stakeholder meetings, workshops, and requirements reviews.
• Help ensure solutions meet business objectives and deliver measurable value.

Required qualifications

• Bachelor’s degree in Business Administration, IT, Computer Science, or a related field.
• Experience gathering, documenting, and managing business and technical requirements.
• Strong Microsoft Excel proficiency for analysis, reporting, and data validation; hands-on SQL query experience.
• Experience with Jira or similar tools and working knowledge of Agile, Scrum, and Kanban.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.

Additional qualifications

• Digital transformation or business process improvement experience is helpful.
• Process mapping, workflow diagrams, use cases, functional specifications, or business process modeling experience is helpful.
• Power BI or Tableau familiarity, CBAP, CCBA, PMI-PBA, Scrum Master or comparable certification, and enterprise-scale cross-functional experience are helpful.

Work arrangement

• Remote position open to qualified applicants in Toronto, Ontario, Canada.
• Work arrangements may change based on project and business or client requirements.

Compensation

• Annual salary is CAD 60,300–95,500, depending on experience, qualifications, skills, and other permitted factors.

Benefits

• Benefits, subject to eligibility, include medical, dental, and vision coverage; retirement programs; paid leave; life and disability insurance; professional development; and wellness programs.