Spa Receptionist

About the role

Guest service and reception

• Accurately bill treatments, retail products, and available food and beverage through room charge, cash, online payment, credit card, or other accepted methods.
• Maintain knowledge of spa discounts, offers, treatments, programs, and procedures.
• Keep the reception area clean and tidy, maintain a consistent desk presence, and replenish reception supplies.
• Welcome guests, determine their needs, attend to them promptly, and resolve issues professionally.
• Book treatments accurately and recommend suitable treatments, alternatives, and spa retail products.
• Drive treatment and retail sales and meet targets for promotions and treatment launches.

Spa operations

• Complete general administration, including reports, forms, and checklists; communicate relevant information to therapists, managers, and senior team members.
• Assist the Senior Therapist with therapist space and rota management.
• Help set up treatment rooms and wet areas, replenish amenities and toiletries, and assist guests using sauna, steam, and relaxation pool facilities.
• Monitor spa facilities, processes, and service standards and keep the Senior Therapist or Spa Manager informed of issues.
• Coordinate with other spa and leisure team members and internal departments on guest matters, equipment needs, and service requests.
• Follow company objectives and standards, hotel fire, hygiene, health, and safety policies, and spa sterilization procedures.
• Attend regular training and spa meetings and carry out other reasonable tasks assigned by management.

Experience and skills

• Time management and people-management experience.
• Good written and verbal communication; strong customer-service orientation.
• Highly organized and proactive, with the ability to meet deadlines in a fast-paced environment.
• Presentation skills, initiative, and commitment to achievement.
• Attention to detail, problem-solving, and decision-making skills.
• Leadership, customer focus, teamwork, interpersonal skills, and strategic thinking.

Work setting

• The role supports in-person spa reception and guest-facing resort operations.