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Spa Receptionist

FIVE Hotels and Resorts
Dubai, UAE
Full-time
Entry
Onsite
AED 1,600/month
Discovered 2 weeks ago
Spa operationsSpa equipment safety and maintenanceSpa health and safety regulationsGuest serviceTelephone handlingCheck-in and check-out procedures

Full Job Posting

Role overview

Spa Receptionist role with FIVE Hotels and Resorts, supporting spa guests and front-desk operations.

Compensation

  • Fixed salary of AED 1,600 per month.

Experience and capabilities

  • Previous spa industry experience is advantageous and demonstrates familiarity with luxury service standards.
  • Strong familiarity with safe spa equipment use and maintenance is expected.
  • Comprehensive understanding of health and safety regulations and best practices in spa operations is expected.
  • Strong time management and multitasking skills are needed to serve guests under pressure.
  • A hands-on, proactive approach to assigned duties is expected.

Responsibilities

  • Answer calls promptly and give guests accurate information; respond to questions and concerns professionally.
  • Guide guests on spa procedures and assist in gathering feedback on service quality.
  • Handle check-in, check-out, and payments according to company policies.
  • Open and close the spa punctually; maintain guest records.
  • Keep reception and front-desk areas clean, organised, and welcoming.
  • Monitor and report maintenance needs promptly.
  • Promote spa treatments, services, sessions, retail products, programmes, promotions, and discounts.
  • Work safely, keep the environment organised, and take ownership of assigned tasks.

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