Corporate Travel Specialist

Role overview

Qualifications and experience

• Diploma or certificate in a travel-related discipline; IATA qualification is preferred.
• At least 3 years in corporate, executive, or hospitality travel coordination.
• Experience arranging end-to-end travel for directors, executive leadership, and C-suite stakeholders.
• Knowledge of international visas, particularly for the USA, UK, Schengen countries, China, and UAE.
• Understanding of airline fares, travel policies, hotel contracting, airport transfers, and global booking platforms.
• Experience with travel management companies, external partners, travel billing, monthly accruals, and invoice reconciliation.
• SAP Ariba or similar procurement and invoice management system experience is highly desirable.
• Excellent written and verbal English; additional languages are advantageous.
• Strong organization, time management, accuracy, communication, and problem-solving skills.
• Flexible service approach, including occasional support outside standard business hours.

Key responsibilities

• Arrange flights, hotels, transfers, itineraries, and special travel requirements for stakeholders.
• Deliver travel service to senior leaders and maintain effective stakeholder relationships.
• Handle requests and competing priorities promptly and accurately.
• Manage disruptions, itinerary changes, and urgent travel issues.
• Process visa applications and renewals, schedule appointments, prepare documents, and submit applications.
• Coordinate with travel agencies, visa providers, airlines, hotels, and other partners.
• Reconcile invoices, submit monthly accruals, process invoices through SAP Ariba, and follow up on supplier payments.
• Maintain travel records, financial documents, visa trackers, and audit-compliant reports.
• Serve as the main contact for travel enquiries and provide professional guidance.
• Support urgent requirements outside standard hours, including evenings, weekends, or public holidays, as needed.
• Improve travel processes, efficiency, and stakeholder experience.

Working approach