Spa Receptionist

Role and schedule

Guest reception and spa services

• Welcome guests and deliver personalized, professional service and spa orientation.
• Handle reservations, appointments, and inquiries by phone, email, and in person; explain treatments, facilities, packages, and promotions.
• Check guests in and out, process payments accurately, and maintain confidential guest records.
• Coordinate schedules with therapists and attendants; confirm appointments and handle cancellations and last-minute changes.
• Promote and sell spa services, memberships, retail products, and special packages.

Operations and standards

• Maintain an organized reception area and support daily spa operations, inventory, and administrative tasks.
• Address guest concerns, resolve scheduling issues, and escalate when necessary.
• Manage and secure the assigned bank, log employee cash tips, and balance and submit receipts to Accounting.
• Notify Engineering of maintenance needs; follow company policies, health and safety regulations, grooming, and quality standards.
• Report accidents, injuries, and unsafe conditions; communicate professionally and perform other reasonable assigned duties.

Preferred qualifications

• High school diploma or equivalent; a hospitality-related qualification is preferred.
• Experience in a luxury hotel, spa, wellness center, or customer service environment is preferred.
• Communication, interpersonal, organization, and multitasking abilities are preferred.
• Microsoft Office and spa reservation-system proficiency are preferred.
• English fluency is preferred; additional languages are advantageous.
• Flexible schedules, including weekends and holidays, are listed as a preferred qualification.
• Less than one year of related experience is listed; supervisory experience and licenses or certifications are not required.

Benefits and development

• The employer advertises accommodation, flight tickets, transportation, meals, medical insurance, training and leadership development, recognition, hotel member rates, and dining and wellness discounts.
• The employer describes local and international internal growth opportunities and professional development support.

Employer and service standards