Call Center Agent
Role Overview
Full-time, non-management Call Center Agent role in Rooms & Guest Services Operations at the Ritz-Carlton in Dubai.
The position is not remote.
Handles guest calls and service requests and coordinates with hotel staff to resolve issues.
Key Skills for This Role
Full Job Posting
Position details
Full-time, non-management Call Center Agent role in Rooms & Guest Services Operations at the Ritz-Carlton in Dubai.
The position is not remote.
Handles guest calls and service requests and coordinates with hotel staff to resolve issues.
Guest calls and requests
- Answer, record, log, and process guest calls, requests, questions, and concerns; operate the telephone switchboard.
- Handle wake-up, screening, do-not-disturb, forwarding, conference, TDD relay, and non-registered guest calls.
- Monitor busy or unanswered lines, update callers on hold, offer to take messages, and relay messages accurately.
- Activate or deactivate room message lights; advise guests of messages and direct internet problems to the provider's support line.
- Test communications equipment and dispatch bell or valet staff as needed.
- Resolve guest requests with the appropriate person or department and follow up on guest satisfaction.
- Respond to special requests, including those from guests with unique needs.
Standards and other duties
- Follow company policies, protect confidential information and assets, and report accidents, injuries, or unsafe conditions.
- Maintain a clean, professional appearance; welcome guests, anticipate service needs, and communicate professionally.
- Support team goals and quality assurance standards; use computers or POS systems to enter and locate information.
- Stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.
- Perform other reasonable duties as requested by supervisors.
Preferred qualifications
- A high school diploma or G.E.D. equivalent is preferred.
- No related work experience or supervisory experience is required.
- No license or certification is specified.
About the employer
The Ritz-Carlton is part of a Marriott International portfolio of brands.
The employer describes its service standards through its Gold Standards and emphasizes guest care, teamwork, and quality.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Ritz-Carlton Hotel Company, L.L.C.
Loss Prevention Officer
Dubai, UAE
Additional Information Job Number 26144735 Job Category Loss Prevention & Security Location Al Mamsha Street, Jumeirah Beach Residences, Dubai, United Arab EmiratesVIEW ON MAP Schedule Full Time Located Remotely? N Posit
Hostess
, QAT
The Ritz-Carlton Doha is seeking a Hostess to welcome restaurant guests, manage reservations and seating, and support a smooth dining service. Applicants should have a high school diploma or equivalent, fluency in Englis
Guest Arrival Expert
, QAT
The Ritz-Carlton is looking for a Guest Arrival Expert to guide guests through their arrival and departure and deliver a memorable hotel experience. The role handles guest requests, operational needs, reports, and local-
Guest Arrival Expert
, QAT
The Ritz-Carlton is seeking a Guest Arrival Expert to create a welcoming, memorable arrival and departure experience. The role supports guest requests and hotel operations while maintaining service, safety, and quality s
Guest Arrival Expert
, QAT
The employer is seeking a Guest Arrival Expert to make hotel arrivals, departures, and stays welcoming and seamless. The role involves responding to guest requests, handling operational tasks and reports, and sharing loc
Guest Arrival Expert
, QAT
The Ritz-Carlton is looking for a Guest Arrival Expert to guide guests through memorable arrival and departure experiences. The role includes handling guest requests, operational needs, reports, and local-area informatio
Guest Arrival Expert
, QAT
The Ritz-Carlton is seeking a Guest Arrival Expert to create a memorable guest arrival and departure experience. The role handles guest requests and hotel operations while maintaining safety, confidentiality, and quality
Guest Arrival Expert
, QAT
The Ritz-Carlton is seeking a Guest Arrival Expert to create memorable guest arrival and departure experiences. The role handles guest requests, operational needs, reports, and local-area information; no related work or
Loss Prevention Officer
Dubai, UAE
Hostess
, QAT
Guest Arrival Expert
, QAT
Guest Arrival Expert
, QAT
Guest Arrival Expert
, QAT
Guest Arrival Expert
, QAT
Guest Arrival Expert
, QAT
Guest Arrival Expert
, QAT