Solution Consultant - Operation - Contractor

The primary objective of this role is to designing, deploying, managing, and troubleshooting SaaS solutions across both cloud platforms and on premises environments.

The consultant will partner with developers, product owners, engineering and customers ensure that every SaaS offering is secure, highly available, and delivers measurable business value for our clients in the energy sector and beyond.

Translate customer requirements into robust SaaS architectures (multi-cloud, hybrid, or on-prem).

Produce high-level and detailed design documents, network diagrams, and security control matrices.

Lead end-to-end provisioning of SaaS workloads on AWS, Azure, GCP and on-prem VMware/Hyper-V environments.

Automate deployment pipelines using IaC tools (Terraform, ARM, CloudFormation, Ansible).

Own day-to-day health monitoring, capacity planning, and performance tuning of SaaS services.

Diagnose and resolve complex issues spanning networking, compute, storage, and security layers.

Provide Tier-2/3 support to internal teams and external customers, maintaining detailed incident records in ServiceNow/Jira.

Implement security best practices (Zero Trust, IAM, encryption, vulnerability management).

Conduct technical workshops, knowledge-transfer sessions, and mentor junior engineers.

Evaluate emerging cloud services, networking technologies, and security tools; recommend adoption where beneficial.