Showroom Manager

Overview

About Rox Uae

Role Purpose

Key Responsibilities

• Drive showroom sales performance.
• Monitor daily showroom operations.
• Lead the showroom team effectively.
• Achieve assigned sales targets and KPIs.
• Ensure a premium customer experience.
• Maintain showroom discipline and standards.
• Support team motivation, coaching, and development.
• Ensure all showroom activities run smoothly and professionally.
• Maintain a strong sales culture focused on performance and customer satisfaction.
• Supervise sales consultants, reception, hostess, support staff, and showroom teams.
• Monitor customer flow, lead management, follow-ups, test drives, bookings, and conversions.
• Handle customer escalations, complaints, concerns, and special requirements professionally.
• Ensure the showroom is always clean, organized, presentable, and aligned with ROX UAE standards.
• Review daily, weekly, and monthly sales reports, showroom performance, team productivity, and customer activity.
• Coordinate with sales, finance, logistics, marketing, registration, service, and management teams when required.
• Support sales consultants in closing deals, handling negotiations, managing customer objections, and improving conversion rates.
• Ensure full compliance with company policies, approval processes, pricing guidelines, documentation standards, and internal procedures.
• Ensure proper handling of customer inquiries, vehicle bookings, quotations, invoices, deposits, handovers, and related sales documentation.
• Maintain confidentiality of company information, sales performance, customer data, pricing, management instructions, and business strategies.
• Monitor vehicle display standards, showroom readiness, customer waiting areas, reception flow, hospitality, and overall showroom appearance.
• Identify training needs, performance gaps, conduct concerns, customer service issues, and operational weaknesses within the showroom team.
• Maintain a professional leadership presence, strong decision-making approach, positive attitude, and excellent conduct while representing the company.
• Coordinate with management on sales forecasts, stock movement, campaigns, customer feedback, showroom requirements, and operational improvements.
• Support vehicle launches, VIP visits, management visits, showroom events, exhibitions, campaigns, and special customer experience activities when required.
• Ensure team members follow grooming standards, attendance requirements, customer service etiquette, showroom rules, and company communication protocols.
• Continuously identify opportunities to improve showroom performance, customer journey, sales processes, team productivity, operational efficiency, and brand presentation.

Qualifications

• Strong leadership skills.
• Excellent communication skills.
• Arabic language skills is preferred.
• Strong sales and commercial mindset.
• Strong customer service and negotiation skills.
• Professional appearance, attitude, and conduct.
• Strong decision-making and problem-solving skills.
• Ability to communicate clearly in English is required.
• Proven ability to lead, motivate, coach, and manage sales teams.
• Ability to work under pressure, meet targets, and manage multiple priorities.
• Ability to handle VIP customers, escalations, complaints, negotiations, and high-value sales situations professionally.
• Strong attention to detail, discipline, punctuality, ownership, accountability, and premium service presentation.
• Ability to prepare, review, and analyze sales reports, performance trackers, customer activity, and operational updates.
• Strong knowledge of showroom operations, sales processes, customer journey, and team performance management.
• Ability to coordinate professionally with management, employees, customers, suppliers, finance, logistics, marketing, and external stakeholders.
• Good knowledge of CRM systems, MS Office, lead management tools, sales reports, customer follow-up systems, and automotive documentation processes.
• Previous experience in automotive sales, showroom management, luxury retail management, dealership operations, customer experience, or premium brand management is required.
• Minimum 4+ years of managerial experience in showroom management, automotive sales management, luxury retail management, dealership operations, or a related leadership role is required.
• Strong knowledge of automotive sales operations, vehicle display standards, customer handling, test-drive procedures, vehicle handover, sales documentation, and showroom KPIs is preferred.

Work Conditions

• Full-time position based in Abu Dhabi, United Arab Emirates.
• Showroom-based leadership role with daily operational and customer-facing responsibilities.
• Rotational shifts, including weekends, public holidays, and evening shifts as required by business operations.
• Direct interaction with customers, VIP clients, employees, management, sales teams, finance, logistics, marketing, suppliers, and external parties.
• Regular use of CRM systems, sales reports, lead management tools, MS Office, email, internal communication channels, and showroom operational trackers.
• May require extended working hours during sales campaigns, VIP visits, management visits, vehicle launches, events, month-end closing, urgent customer requirements, or operational needs.
• Continuous involvement in sales management, team supervision, customer handling, showroom monitoring, performance follow-up, and operational coordination throughout working hours.

What We Offer

• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Professional, supportive, and collaborative work culture.
• Exposure to premium automotive operations and luxury customer service standards.
• Opportunity to lead a high-performing showroom team within a dynamic and expanding automotive organization.