Hostess

Overview

About Rox Uae

Role Purpose

Key Responsibilities

• Greet guests warmly.
• Welcome all visitors professionally.
• Guide guests to the appropriate area.
• Maintain a polished hostess presence.
• Maintain a clean and elegant guest area.
• Assist guests upon arrival and departure.
• Support customer flow within the showroom.
• Coordinate with reception and sales teams when required.
• Ensure guests are welcomed in a timely and courteous manner.
• Provide basic directions and assistance to customers and visitors.
• Maintain a professional appearance, attitude, and conduct at all times.
• Support VIP visits, showroom events, and management visits when required.
• Notify the concerned employee or department immediately upon guest arrival.
• Ensure the customer waiting area remains organized, comfortable, and presentable.
• Handle guests with patience, confidence, courtesy, and a positive professional attitude.
• Assist in creating a premium and welcoming atmosphere from customer arrival to departure.
• Support the reception team with visitor handling and basic front-of-house coordination.
• Offer hospitality support in line with company standards and showroom requirements.
• Coordinate with housekeeping, security, reception, sales, and administration teams when required.
• Ensure all customer-facing areas reflect ROX UAE’s premium image, attention to detail, and high service standards.
• Maintain confidentiality and professionalism while dealing with customers, visitors, employees, and management areas.
• Report any customer concerns, visitor issues, unusual situations, or operational observations to the direct supervisor.
• Support daily showroom operations by assisting with guest management, customer seating, waiting area coordination, and hospitality arrangements.
• Continuously support the company’s luxury image by maintaining elegance, professionalism, strong communication, and a high standard of presentation across all guest-facing areas.

Qualifications

• Good communication skills.
• Strong customer service orientation.
• Professional appearance and attitude.
• Good organization and time-management skills.
• Elegant presentation and welcoming personality.
• Ability to communicate clearly in English is required.
• Arabic language skills or additional languages are preferred.
• Ability to remain calm, polite, and professional under pressure.
• Ability to work independently and coordinate with multiple departments.
• Strong attention to detail, discipline, punctuality, and personal presentation.
• Ability to handle guests, visitors, inquiries, and customer-facing duties efficiently.
• Ability to handle confidential information and customer interactions with professionalism.
• Good knowledge of guest handling, hospitality etiquette, customer service standards, professional communication, and premium front-of-house presentation is preferred.
• Previous experience as a hostess, receptionist, front desk representative, customer service agent, hospitality associate, luxury retail associate, showroom host, or related role is preferred.
• Minimum 1–3 years of experience in hostess, hospitality, reception, front office, customer service, luxury retail, corporate, or related roles, preferably within automotive, premium retail, or service environments.

Work Conditions

• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Professional, supportive, and collaborative work culture.
• Full-time position based in Abu Dhabi, United Arab Emirates.
• Exposure to premium automotive operations and customer service standards.
• Opportunity to grow within a dynamic and expanding automotive organization.
• Showroom-based duties with regular presence in customer-facing areas, reception areas, waiting areas, and hospitality spaces.
• Regular use of visitor logs, telephone systems, internal communication channels, office tools, and basic administrative systems when required.
• Direct interaction with customers, VIP clients, visitors, employees, management, suppliers, contractors, sales teams, administration, and external parties.
• Work may involve standing, walking, greeting guests, assisting visitors, coordinating customer flow, and supporting showroom hospitality throughout the day.
• May require shift flexibility, extended working hours, or additional support during events, VIP visits, management visits, showroom activities, urgent requirements, or operational needs.