Auto Body Shop Manager

Overview

About Rox Uae

Role Purpose

Key Responsibilities

• Ensure high finishing standards.
• Monitor repair progress and quality.
• Manage daily body shop operations.
• Assign work to technicians properly.
• Lead the body shop team effectively.
• Review repair estimates and approvals.
• Track job status, delays, and completion.
• Maintain body shop discipline and safety.
• Ensure vehicles are repaired correctly and on time.
• Supervise denting, painting, polishing, and accident repair activities.
• Monitor technician productivity, repair efficiency, material usage, and work quality.
• Ensure all body repairs, paint jobs, refinishing, and polishing work meet company standards.
• Coordinate with service advisors, estimators, insurers, parts, and workshop management.
• Support accurate estimation of accident repairs, parts requirements, labor hours, and repair timelines.
• Review job cards, damage assessments, insurance approvals, repair plans, and technical instructions.
• Identify quality issues, paint defects, repair gaps, workmanship concerns, operational delays, and safety risks.
• Follow up on pending jobs, urgent vehicles, VIP vehicles, repeat repairs, insurance delays, and customer complaints.
• Ensure proper handling of customer vehicles, company vehicles, tools, paint materials, and workshop equipment.
• Ensure all technicians follow company policies, safety procedures, workshop rules, repair standards, and conduct requirements.
• Coordinate with the parts team to ensure required parts, consumables, paint materials, and repair supplies are available on time.
• Ensure the body shop remains organized, safe, clean, productive, and aligned with ROX UAE’s service center and premium brand standards.
• Maintain confidentiality of customer information, vehicle records, insurance details, repair reports, internal matters, and company operations at all times.
• Support final inspection, repair verification, color matching, finishing checks, roadworthiness checks, and vehicle handover readiness when required.
• Maintain a professional leadership presence, strong decision-making approach, technical accuracy, and excellent conduct while representing the Service Department.
• Support service center operations during urgent deliveries, high repair volume, VIP requests, insurance cases, technical escalations, campaigns, and special service activities.
• Continuously identify opportunities to improve body shop productivity, repair quality, paint finish, technician performance, process efficiency, documentation, cost control, and customer satisfaction.

Qualifications

• Strong leadership skills.
• Excellent technical understanding.
• Strong planning and coordination skills.
• Strong automotive body repair knowledge.
• Valid UAE driving license is strongly preferred.
• Professional appearance, attitude, and conduct.
• Strong problem-solving and decision-making skills.
• Ability to communicate clearly in English is required.
• Arabic language skills or additional languages are preferred.
• Ability to lead, guide, motivate, and manage body shop technicians effectively.
• Strong knowledge of denting, painting, polishing, and accident repair processes.
• Ability to work under pressure, meet deadlines, and manage multiple repair priorities.
• Ability to read job cards, repair estimates, insurance approvals, inspection reports, and technical documentation.
• Ability to identify repair gaps, paint defects, body alignment issues, finishing concerns, and operational delays.
• Good knowledge of body shop tools, paint materials, repair equipment, workshop safety, material control, and quality standards.
• Ability to coordinate professionally with service advisors, estimators, technicians, insurers, parts team, quality control, customers, and management.
• Good knowledge of body shop operations, technician productivity, accident repair workflow, insurance repair process, estimation, quality checks, and vehicle delivery standards.
• Previous experience as a Body Shop Manager, Body Shop Supervisor, Body Repair Supervisor, Paint Shop Supervisor, Accident Repair Manager, Workshop Supervisor, or similar automotive body repair leadership role is required.
• Minimum 5+ years of automotive body shop experience, including hands-on repair, painting, accident repair, estimation, workshop supervision, or body shop management experience, preferably within dealership, premium automotive, luxury automotive, or authorized service center environments.

Work Conditions

• Full-time position based in Abu Dhabi, United Arab Emirates.
• Rotational shifts, including weekends, public holidays, and evening shifts as required by business operations.
• Service center-based leadership role with daily body shop supervision and operational coordination duties.
• Rotational shifts, including weekends, public holidays, and evening shifts as required by business operations.
• Regular use of job cards, repair estimates, inspection checklists, insurance approvals, paint records, service records, technical documents, workshop tools, and internal reporting systems.
• Continuous standing, walking, vehicle checking, workshop monitoring, job allocation, repair follow-up, quality inspection, reporting, and operational coordination throughout working hours.
• Direct interaction with technicians, painters, denters, polishers, estimators, service advisors, insurers, parts team, quality controllers, customers, suppliers, workshop management, and external parties.
• May require extended working hours during urgent deliveries, customer escalations, VIP vehicles, high repair volume, insurance cases, accident repairs, campaigns, repeat repairs, or operational requirements.

What We Offer

• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Professional, supportive, and collaborative work culture.
• Exposure to premium automotive operations and service center standards.
• Opportunity to lead a specialized technical team within a dynamic and expanding automotive organization.