Shop Manager

About Rituals

Your position

Store and business results

• Convert targets into daily team actions to drive sales and KPI performance.
• Develop staffing plans aligned with productivity and employee wellbeing.
• Manage cash register controls, absence, time and attendance, stock, health and safety, and maintenance.
• Optimize stock levels and adjustments; keep the shop and back office clean and organized.
• Ensure the team follows company processes, policies, procedures, and the commercial calendar.

Team leadership

• Hire and retain a diverse, talented team that represents company values and behaviors.
• Coach employees and Assistant Shop Managers, manage performance, and support individual and team development.
• Foster trust and constructive feedback, manage absenteeism, and ensure accurate employee HR-system administration.
• Motivate, influence, and develop the team; implement store kick-off meetings.

Brand and customer experience

• Model brand behaviors and styling guidelines; develop in-depth product and service knowledge and broad knowledge of store operations and the customer journey.
• Handle complex, non-routine questions and situations and provide appropriate solutions.
• Complete online training on new initiatives and commercial priorities.
• Work with Area colleagues to share knowledge and best practices and coordinate with local HR and retail teams.

Your profile

• At least 5–7 years of relevant Store Manager experience in retail, hospitality, beauty, or cosmetics.
• Experience working in the Middle East with medium-sized, diverse teams.
• Bachelor’s degree or equivalent in a related subject.
• Customer-focused, with the ability to build customer relationships and develop long-term sales strategies with concrete performance indicators.
• Experienced in team administration, including recruitment and scheduling; able to coach and develop employees.
• Initiative, analytical and problem-solving ability, and capacity to build effective teams.
• Professional representation of the brand to an international clientele.
• Flexible to work evenings, weekends, and busy periods.
• Fluent English required; another language such as Arabic, Russian, or French is a plus.

Store environment

• The role is based in a shop and includes shop-floor leadership and work during busy periods.