Area Manager, UAE
Role Overview
Leads and develops multiple retail stores in an assigned territory, with responsibility for commercial performance, operational excellence, brand standards, and customer experience.
Reports to the Head of Retail or Retail Operations Manager and manages 10–12 Shop Managers, depending on store formats.
The regional business is transitioning from a franchise model to a joint venture starting in 2026.
Key Skills for This Role
Full Job Posting
Role overview
Leads and develops multiple retail stores in an assigned territory, with responsibility for commercial performance, operational excellence, brand standards, and customer experience.
Reports to the Head of Retail or Retail Operations Manager and manages 10–12 Shop Managers, depending on store formats.
The regional business is transitioning from a franchise model to a joint venture starting in 2026.
Store and business performance
- Implement retail strategy and annual plans across stores; execute commercial cycles and programs according to global guidelines.
- Manage area targets and budgets, monitor performance, and turn targets into store-specific sales and KPI action plans.
- Approve and monitor staffing plans against productivity targets and employee wellbeing.
- Visit every store at least once a month, or more often according to store and team needs.
- Drive operational excellence in store processes and systems; review health and safety reports and share feedback with retail leadership.
Team and culture
- Lead, inspire, hire, retain, and develop Shop Managers and diverse store teams; coach on the shop floor and support consistent onboarding.
- Address performance and development, wellbeing, absenteeism, succession planning, and people KPIs.
- Encourage participation in product, sales, operations, and leadership training; facilitate team meetings and workshops.
- Act as a brand ambassador, communicate head-office information to stores, and lead transformation initiatives.
- Work with HR, Retail Coordination, Training, and Senior Shop Managers on teams, store operations, training, projects, and openings.
Requirements
- At least five years of relevant experience in retail or hospitality.
- A bachelor’s degree or equivalent in an appropriate subject.
- Fluency in English; another language is advantageous.
Skills and competencies
- Effective communication, accountability, engagement, planning, and prioritization.
- Building effective teams, financial acumen, customer focus, direction-setting, delegation, and obstacle removal.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rituals (B Corp™)
Rituals Beauty Advisor
, UAE
Rituals is looking for a beauty advisor to deliver a memorable, product-focused customer experience and help meet store targets. The role includes advising and demonstrating products, processing transactions, and support
Shop Manager
, UAE
Rituals is seeking a Shop Manager to lead store performance, deliver excellent customer experiences, and coach a diverse retail team. Applicants need 5–7 years of relevant store-manager experience, Middle East experience
Demand Supply Planning Manager
, UAE
Rituals is seeking a Demand Supply Planning Manager to lead regional forecasting, inventory optimization, and demand review within S&OP across Middle East markets. Candidates need 6–9 years of relevant planning or supply
Rituals Advisor
, QAT
Rituals is seeking a store advisor to guide customers toward suitable products and create a memorable shopping experience. The role combines sales, store operations, product demonstrations, and teamwork. Applicants need
Digital Marketing Specialist
, UAE
Rituals is seeking a Digital Marketing Specialist to own performance marketing across Middle East markets, driving acquisition strategy, paid media investment, measurement, and optimization. Candidates should bring 4–6+
Ecommerce Specialist
, UAE
Rituals is seeking an Ecommerce Specialist to manage and optimize online trading and merchandising across Middle East markets. The role covers catalogue quality, performance analysis, campaign coordination, stock availab
Shop Manager
, UAE
Rituals is seeking a Shop Manager to lead store operations, deliver exceptional customer experiences, and achieve commercial objectives through an engaged team. The role requires 5–7 years of relevant store management ex
Area Manager, UAE
, UAE
Rituals is seeking an Area Manager to lead and develop multiple retail stores across an assigned UAE territory. The role owns commercial performance, store operations, budgets, staffing, customer experience, and the deve
Rituals Beauty Advisor
, UAE
Shop Manager
, UAE
Demand Supply Planning Manager
, UAE
Rituals Advisor
, QAT
Digital Marketing Specialist
, UAE
Ecommerce Specialist
, UAE
Shop Manager
, UAE
Area Manager, UAE
, UAE