Shop Manager

About Rituals

Position Overview

Business Impact and Team Interaction

• Drive short- and long-term store performance through effective team and business operations management.
• Report to the Area Manager and collaborate with the wider Area team.
• Manage and coach Assistant Shop Managers and Shop employees.
• Work with local HR and retail coordination teams on people and store operations topics.

Store Operations

• Translate targets into daily team actions and objectives to drive sales and KPI performance.
• Develop staffing plans aligned with productivity targets and employee wellbeing.
• Manage cash control, attendance, stock, health and safety, maintenance, and other store administration.
• Manage stock adjustments, optimize stock levels, and maintain an organized shop and back-office.
• Ensure employees understand and follow company processes, policies, and procedures.

People Management

• Hire and retain a diverse, talented team that represents company values and behaviours.
• Develop individual and team capabilities through coaching and performance management.
• Foster trust through constructive feedback and manage employee absenteeism professionally.
• Ensure kick-off meetings, commercial calendar communication, and HR administration are implemented correctly.

Brand and Customer Experience

• Act as a brand ambassador and role model for company behaviours.
• Follow styling guidelines and maintain in-depth product and service knowledge.
• Handle complex non-routine questions and situations by providing appropriate solutions.
• Complete online training on new company initiatives and commercial priorities.

Candidate Profile

• At least 5–7 years of relevant Store Manager experience in retail, hospitality, beauty, or cosmetics.
• Experience working in the Middle East with medium-sized diverse teams.
• A minimum of a bachelor’s degree or equivalent in a related subject.
• Customer-focused with strong relationship-building ability and a long-term sales strategy mindset.
• Experienced in team administration, recruitment, scheduling, coaching, and employee development.
• Strong initiative, analytical, problem-solving, leadership, and team-building skills.
• Flexible to work evenings, weekends, and busy periods.
• Fluent English is required; additional languages such as Arabic, Russian, or French are a plus.