ServiceNow Administrator
Role Overview
Own day-to-day health, hygiene, and administration of ServiceNow instances to provide a predictable foundation for AI workflow capability.
The role includes access and configuration control, family release upgrades, environment and release management, performance, data quality, and licence oversight.
The role has authority to reject changes that would compromise platform direction or stability.
Key Skills for This Role
Full Job Posting
Role overview
Own day-to-day health, hygiene, and administration of ServiceNow instances to provide a predictable foundation for AI workflow capability.
The role includes access and configuration control, family release upgrades, environment and release management, performance, data quality, and licence oversight.
The role has authority to reject changes that would compromise platform direction or stability.
Responsibilities
- Administer users, groups, roles, and ACLs and maintain access controls across instances.
- Maintain assignment rules, notifications, SLAs, service catalogue, and reporting.
- Run family release upgrades, including skipped-update review, regression testing, remediation, and post-upgrade verification.
- Manage environments and releases, update-set or source-control promotion, clone scheduling and cleanup, and pre-production data integrity.
- Monitor platform health, scheduled jobs, transactions, logs, and diagnostics; act before issues reach users.
- Support CMDB and Discovery data integrity and accurate CI relationships for workflow and AI capability.
- Track licence and subscription entitlement usage and flag commercial risk.
- Maintain reports, dashboards, Performance Analytics, change control, platform documentation, and configuration records.
- Provide second-line support to the Workflow Development team and internal users, resolving issues to root cause.
What you will have
- Minimum 2–4 years of experience as a ServiceNow Administrator.
- Proven administration experience in a complex enterprise environment with strong platform configuration and governance knowledge.
- Strong understanding of users, groups, roles, ACLs, environments, releases, and change control.
- Experience supporting ServiceNow family upgrades, including testing, remediation, and post-upgrade validation.
- Good understanding of platform health, performance, CMDB, Discovery, and data quality.
- Experience with ServiceNow reporting, dashboards, Performance Analytics, and licence management.
- Strong problem-solving skills, disciplined documentation and governance habits, and confidence challenging risky changes.
- Excellent communication and stakeholder management skills; interest in automation and AI-enabled workflows.
Benefits
- 20 days of annual leave plus public holidays.
- Employee assistance programme with free advice, support, and confidential counselling available 24/7.
- Personal and professional development programmes and access to the SkillsHub online learning platform.
- Life insurance at three times annual salary and personal accident insurance.
- Group-wide performance bonus scheme.
About OneAdvanced
OneAdvanced provides sector-focused software, SaaS workflow applications, and IT services across sectors including education, government, healthcare, legal, manufacturing, housing, and retail.
The company operates across the UK, Ireland, India, and Australia and describes its platform as including OneAdvanced AI.
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