Support Analyst (24x7)
Full Job Posting
What You Will Have
- Awareness of IT infrastructure components such as servers, storage, and networking.
- Familiarity with monitoring or ITSM tools (e.g. LogicMonitor, ServiceNow).
- Clear and accurate communication skills, especially in high-pressure situations.
- Desire to learn and take feedback positively.
- Ability to follow process and structured troubleshooting.
- Proactive mindset with an eye for detail.
- Eligibility for UK Government Security Check (SC) clearance.
- Basic Windows Server or Azure administration exposure.
- Prior experience in a service desk or NOC environment.
- Interest in automation and tooling.
- Exposure to ISO standards such as ISO27001 or ISO20000.
This is a shift-based role forming part of a 24x7 operations squad. Candidates must be willing and able to work a 24x7 pattern including nights, weekends, and public holidays.
Please note, applicants must have the legal right to work in the UK at the time of application.
Wellbeing that means something
26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Pension with 5% matched company contributions
- Life assurance worth 4x your salary from day one
- Free financial planning session with the option to engage in more tailored financial coaching.
Grow your career with us
SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships
Making a Difference
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including
- ULEV car scheme with 1,000+ models
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership
- At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
- We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
- OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
- Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
- We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
- Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running , an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
- Join us and become part of a team that’s powering the world of work and making a real difference.
- Learn more at www.oneadvanced.com
About OneAdvanced
Private enterprise software company providing sector-focused SaaS and services for healthcare, education, government, housing, and professional-services organizations.
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