Service Technician

Role Overview

About Otis

Benefits and Development

• Otis provides opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects.
• The Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.

Application Notes

• Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
• To request an accommodation in completing an employment application due to a special need or a disability, contact [email protected].

Responsibilities

• Performs planned and unplanned adjustments, repairs, and corrective maintenance, with the ability to independently troubleshoot mechanical, electrical, and operational faults and restore equipment safely and efficiently.
• Attends call-backs promptly, carries out systematic fault finding and root-cause analysis, completes necessary repairs, and takes appropriate corrective actions to reduce repeat call-backs and improve equipment reliability.
• Monitors units with high call-back rates, recurring faults, or critical conditions, identifies the underlying issues, and recommends suitable corrective and preventive actions.
• Identifies and reports abnormalities, worn or defective components, missing parts, safety concerns, and other equipment deficiencies identified during PPM, call-backs, or routine inspections.
• Proactively identifies T-Lead opportunities during maintenance visits, call-backs, troubleshooting, and inspections by recognizing requirements for repairs, replacement of defective or obsolete components, upgrades, and modernization.
• Provides clear technical findings and recommendations to support T-Lead generation, quotations, and additional business opportunities, while ensuring that recommendations are based on actual equipment condition and customer requirements.
• Coordinates with the Line Operators and relevant support teams to ensure call-backs are attended to within the defined service-level requirements.
• Maintains accurate and timely documentation, including timesheets, log cards, maintenance JHA, OSA forms, SVR sheets, and other required service records.
• Ensures all maintenance, troubleshooting, and repair activities comply with OTIS safe working procedures, WWJSSS requirements, client site regulations, and required PPE standards.
• Supports and guides junior mechanics during service and maintenance activities, helping improve their technical, troubleshooting, and safety skills.
• Maintains professional communication with customers, explains technical findings appropriately, and helps build customer confidence through effective troubleshooting, reliable service, and value-added recommendations.
• Immediately reports accidents, near misses, unsafe conditions, potential hazards, and other safety concerns to the Supervisor.

Requirements

• Ability to independently troubleshoot mechanical, electrical, and operational faults and restore equipment safely and efficiently.
• Experience performing planned and unplanned adjustments, repairs, and corrective maintenance.
• Ability to attend call-backs promptly, carry out systematic fault finding and root-cause analysis, complete repairs, and take corrective actions to reduce repeat call-backs.
• Ability to identify and report abnormalities, worn or defective components, missing parts, safety concerns, and other equipment deficiencies.
• Ability to maintain accurate and timely documentation, including timesheets, log cards, maintenance JHA, OSA forms, SVR sheets, and other required service records.
• Knowledge of and compliance with safe working procedures, WWJSSS requirements, client site regulations, and required PPE standards.
• Ability to support and guide junior mechanics during service and maintenance activities.
• Professional communication skills to explain technical findings to customers and build customer confidence.