Service Specialist
Role Overview
Support a team of Client Executives and Client Managers with varied portfolios as part of the local client service team supporting Specialties (FSG) clients.
The employer welcomes candidates with general insurance experience or a passion for client service and interest in developing an insurance career.
The role is hybrid, with flexibility to work from home and from the Aon office.
Key Skills for This Role
Full Job Posting
Broker Support – Insurance
Support a team of Client Executives and Client Managers with varied portfolios as part of the local client service team supporting Specialties (FSG) clients.
The employer welcomes candidates with general insurance experience or a passion for client service and interest in developing an insurance career.
The role is hybrid, with flexibility to work from home and from the Aon office.
What the role involves
- Provide Account Brokers with administrative support for client insurance and risk needs.
- Communicate with clients by phone, email and face-to-face meetings about their insurance requirements.
- Support policy pre-renewal, renewal and post-renewal activities, including quotations, endorsements, certificates of currency, cancellations and renewal reports.
- Prepare, lodge and invoice insurance policies accurately and on time.
- Attend client meetings and contribute to tenders, renewals, claims and other insurance-broking duties.
- Manage relationships with Senior Brokers, Underwriters, Client Executives and Client Managers.
- Enhance the client experience through outstanding customer service.
Skills and experience
- Passion for an insurance career and strong administration and customer-service skills.
- Excellent attention to detail, verbal and written communication, and problem-solving skills.
- Ability to work in a close team environment and within tight timeframes.
- Familiarity with Microsoft Office 365, email systems, Teams and Google Drive.
- Ability to work independently and proactively without supervision.
- General insurance experience is welcomed; candidates with client-service interest and willingness to develop are also considered.
Development and work environment
- Ongoing support and mentoring are provided, with a pathway for career progression.
- Aon describes a continuous-learning culture and flexible working-style solutions.
- Colleagues have access to two Global Wellbeing Days each year and a benefits package.
About Aon
Aon describes its work as helping clients make better decisions and protect and enrich lives.
The organization highlights trust, inclusion, diversity and collaboration.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Aon
Administration Support - Insurance (Service Specialist)
Sydney, AUS
Aon is seeking a proactive Service Specialist to support corporate insurance clients and account brokers. The role covers policy administration, renewals, client communications and stakeholder coordination. Strong admini
Client Director - FSG National
Sydney, AUS
Aon is seeking a senior client leader to lead its Fintech and Digital Economy portfolio within the Financial Services Group. The role combines financial lines broking, strategic client leadership, business growth, and te
Client Manager - Aviation
Brisbane, AUS
Aon is seeking an experienced aviation insurance Client Manager to advise corporate clients and grow a portfolio of complex aviation accounts. The role combines new business development, renewal and servicing strategy, s
Senior DC Investment Consultant
London, GBR
Aon is seeking a Senior DC Investment Consultant to advise a portfolio of UK defined contribution pension clients and lead investment consulting work. The role calls for DC pensions and investment advice experience, lead
Senior Strategic Business Analyst
London, GBR
Aon is seeking a senior analyst to translate Human Capital priorities into investment proposals and measurable outcomes. You will lead business analysis, business cases, requirements, and value tracking while advising se
Senior Data Engineer
London, GBR
Aon is seeking a Senior Data Engineer to build a trusted data foundation for analytics across its Global Broking Centre. The role develops data pipelines, governed datasets, and data models for reporting, analytics, and
Senior Exposure Management Analyst
London, GBR
Aon is seeking a Senior Exposure Management Analyst to deliver catastrophe-risk modelling, portfolio analysis, and decision-support reporting for underwriting teams. The role also focuses on exposure-data quality, event
Associate Director
, UAE
Aon is seeking an Associate Director to grow its Construction & Infrastructure portfolio and lead complex client engagements. The role combines new business development, senior client relationships, project delivery, com
Administration Support - Insurance (Service Specialist)
Sydney, AUS
Client Director - FSG National
Sydney, AUS
Client Manager - Aviation
Brisbane, AUS
Senior DC Investment Consultant
London, GBR
Senior Strategic Business Analyst
London, GBR
Senior Data Engineer
London, GBR
Senior Exposure Management Analyst
London, GBR
Associate Director
, UAE