Administration Support - Insurance (Service Specialist)
Role Overview
Support a Global and Corporate client services team serving clients in energy, construction, utilities and natural resources.
Coordinate policy administration, renewals and servicing for a diverse portfolio alongside client managers and executives.
The role is described as both Administration Support - Insurance (Service Specialist) and Broker Support - Insurance.
Key Skills for This Role
Full Job Posting
Role overview
Support a Global and Corporate client services team serving clients in energy, construction, utilities and natural resources.
Coordinate policy administration, renewals and servicing for a diverse portfolio alongside client managers and executives.
The role is described as both Administration Support - Insurance (Service Specialist) and Broker Support - Insurance.
Work arrangement
- Hybrid role with flexibility to work from home and from an Aon office.
Responsibilities
- Provide brokers with administration support for client insurance and risk needs.
- Communicate with clients by phone, email and face-to-face meetings.
- Support policy pre-renewal, renewal and post-renewal activities, including quotations, endorsements, certificates of currency, cancellations and renewal reports.
- Prepare, lodge and invoice policies accurately and promptly.
- Attend client meetings and support tenders, renewals, claims and other broking duties.
- Manage relationships with brokers, underwriters, client executives and client managers.
- Enhance the client experience through outstanding customer service.
Skills and experience
- Passion for a career in insurance and strong administration and customer service skills.
- Excellent attention to detail; strong verbal and written communication and problem-solving skills.
- Able to work in a close team, meet tight timeframes, and work independently and proactively.
- Familiarity with Microsoft Office 365, email systems, Teams and Google Drive is sought.
- Curiosity, motivation and engagement are valued.
Development and support
- Ongoing support and mentoring are provided, with a pathway for career progression.
- The role offers exposure to complex risk and insurance solutions and opportunities to build industry knowledge.
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