Service Manager
Role Overview
Leads Tesla's service operation as a front-line leader, delivering customer experiences, managing daily operations, and developing team members.
Accountable for customer satisfaction, people leadership, operations, and financial results.
Key Skills for This Role
Full Job Posting
Role overview
Leads Tesla's service operation as a front-line leader, delivering customer experiences, managing daily operations, and developing team members.
Accountable for customer satisfaction, people leadership, operations, and financial results.
What you'll do
- Exceed customer expectations, monitor service trends, and develop standards and processes to improve the service experience.
- Lead by example, prioritize team success, and develop team members through regular feedback and mentoring.
- Improve service-center performance and champion safety, efficiency, quality, and technical capability.
- Lead daily operations and use business metrics to achieve productivity, quality, cost, and applicable revenue or margin goals.
- Manage change and high-pressure situations through prioritization, time management, analytical thinking, and hands-on problem-solving.
- Advocate for customers and team success while representing Tesla's mission and brand.
What you'll bring
- Bachelor's degree or equivalent experience.
- Prior leadership experience in a service-focused industry; automotive expertise is not required.
- Experience leading teams and managing a diverse group of roles and responsibilities.
- Strong experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with customer-facing responsibilities.
- Experience running complex processes using Lean or other techniques.
- Valid driver's license.
Expected compensation
- Annual salary range is $105,600 to $155,600, with cash and stock awards and benefits; pay may vary based on location, job-related knowledge, skills, and experience.
Benefits
- Full-time employees are eligible for health, dental, vision, life, and disability insurance; RRSP matching; employee stock purchase plans; employee assistance; parental programs; sick and vacation time; paid holidays; and other programs and discounts.
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