Service Engineer

Company Context

Role Overview

Maintenance and After-Sales Service

• Carry out site visits under service contracts or on a call-out basis.
• Liaise with clients before visits to understand problems and complaints.
• Organize site visits, tools, spares, consumables, and manpower.
• Check equipment functionality, investigate faults, estimate repair times, complete repairs, and calibrate equipment.
• Complete HSE documentation and prepare inspection reports with recommendations and parts lists.

Installation and Commissioning

• Install, troubleshoot, and commission Gradiant water maker systems at vessels, offshore sites, and high-risk-country locations.
• Plan and organize installation activities and complete work within budget and planned time frames.
• Identify technical problems, determine corrective actions, and provide technical support during installation and commissioning.
• Train clients to operate systems smoothly and comply with Gradiant and client HSE requirements.
• Identify business opportunities during site execution.

Workshop Duties

• Assist the Production team when not visiting client sites.
• Assist in manufacturing and assembling RO units and component parts.
• Repair and recondition RO plants, equipment, units, and components.
• Provide training to technical workshop technicians.

Customer and Service Operations

• Maintain customer relationships and provide a high standard of customer service.
• Follow agreed service schedules and maintain quality standards for materials and workmanship.
• Assist with local and overseas commissioning and troubleshooting.
• Complete documentation in accordance with the integrated management system.
• Identify product and quality improvements and recommend better operations and customer service methods.

Technical and Commercial Support

• Develop effective service applications, equipment methods, and service offerings for customer requirements.
• Investigate customer needs through professional and technical consulting and specialist assistance.
• Manage customer feedback and follow up to support customer satisfaction.
• Identify new sales opportunities and provide specialist technical support and advisory services to the Sales team.
• When on mission, provide leadership and supervision to the team.

Requirements

• Ability to travel offshore and to moderate- to high-risk countries for plant installation and commissioning.
• Ability to install, commission, troubleshoot, repair, inspect, and recondition water and wastewater treatment equipment.
• Ability to investigate faults, determine corrective actions, and communicate repair requirements to clients.
• Ability to comply with company, client, and HSE requirements and complete required documentation.
• Ability to provide technical training to clients and workshop technicians.
• Ability to work directly with customers in challenging or problematic service situations.
• Ability to support sales teams with specialist technical advice and identify service opportunities.