Service Engineer - Apple
Role Overview
Repair Apple devices and accessories while meeting quality standards, productivity targets, brand KPIs, and service-center customer experience goals.
Key Skills for This Role
Full Job Posting
Role summary
Repair Apple devices and accessories while meeting quality standards, productivity targets, brand KPIs, and service-center customer experience goals.
Repair and service delivery
- Diagnose and repair in-warranty and out-of-warranty MacBooks, iMacs, iPhones, Apple Watches, and other Apple accessories.
- Complete repairs accurately and to required quality standards.
- Achieve daily service-center productivity targets and comply with Apple service standards and KPIs.
- Update brand systems daily with accurate and timely records.
Customer service
- Assist walk-in customers at the service center and resolve their technical queries.
- Support the service center’s NPS through quality workmanship and positive customer interactions.
Qualifications and experience
- Three to four years of experience managing repairs of Apple products.
- Diploma or ITI in Electronics.
- Apple ACIT and ACMT certifications.
Skills and abilities
- Communicate effectively and respectfully, actively listen, and keep the customer in mind when making decisions.
- Seek new knowledge to improve and develop; complete tasks accurately with attention to quality and procedure.
- Complete tasks reliably and achieve results with minimal oversight.
Work setting
- The duties include attending walk-in customers at a service center.
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