Service Advisor
Role Overview
Join an automotive workshop team as a customer-focused Service Advisor.
Manage customer service and coordinate with the workshop team to support smooth vehicle delivery.
Key Skills for This Role
Full Job Posting
Role overview
Join an automotive workshop team as a customer-focused Service Advisor.
Manage customer service and coordinate with the workshop team to support smooth vehicle delivery.
Responsibilities
- Welcome customers and understand vehicle concerns and service requirements.
- Prepare job cards and explain repair and service recommendations clearly.
- Coordinate repair updates with technicians and the workshop team.
- Provide accurate estimates, quotations, and timelines; follow up on approvals and pending work.
- Manage vehicle check-in and delivery, ensuring vehicles are delivered on time and in proper condition.
- Upsell detailing, tinting, PPF, ceramic coating, and other workshop services.
- Handle complaints professionally and maintain customer satisfaction.
- Follow up on leads, pending approvals, and outstanding payments; maintain accurate customer records and service histories.
Requirements
- At least 5 years of experience as a Service Advisor in the automotive industry.
- Strong communication and customer-handling skills; good knowledge of automotive repairs and car-care services.
- Ability to work under pressure and achieve targets; basic computer knowledge.
- Workshop software experience is preferred; a UAE driving license is an advantage.
Benefits
- Competitive salary with incentives and upsell opportunities.
- Visa provided and career growth opportunities.
Pay
- AED 3,500–5,000 per month.
Work location
- Work is in person.
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