Senior Technical Engineer

Role overview

Key responsibilities

• Provide technical guidance to Emirates Group IT teams and lead technical delivery of assigned project work packages.
• Design and develop solutions that meet customer requirements, corporate standards, and technical strategy.
• Ensure solution architecture meets availability, capacity, continuity, security, performance, and reliability expectations.
• Develop project solution architectures to enterprise standards and support technology advancement and adoption.
• Work with IT teams to configure ongoing monitoring and level 1 and 2 incident coverage in EMS.
• Guide project and technology managers on solution definition, design, and in-house development.
• Resolve incidents within service levels, analyze problems, and manage changes in line with architectural and security standards.
• Maintain documentation and data catalogues, including designs, configurations, support procedures, manuals, and deployment architecture.
• Manage end-of-life equipment and software replacement in line with technical standards.
• Translate process and enhancement specifications into programs using enterprise tools, methods, and languages.

Qualifications

• Degree in Information Technology and at least five years of relevant data-centre facilities experience.
• Strong knowledge of critical infrastructure, operations, maintenance, compliance, vendor management, and project management.
• Knowledge of power infrastructure, cooling, structured cabling, fire and safety, physical security, and project management.
• Knowledge of data-centre infrastructure and operations, redundancy, high availability, Tier classifications, UPS, generators, cooling systems, and fire suppression.
• Understanding of capacity planning, risk management, preventive and predictive maintenance, incident response, SOPs, MOPs, and critical-systems monitoring.
• Knowledge of data-centre compliance requirements and standards, including ANSI/TIA-942, relevant ISO standards, local regulations, vendor, contract, and SLA management.