Senior Project Manager, Experience
Role Overview
Lead large-scale cross-functional transformation initiatives supporting strategic objectives and guest experience across products, channels, operations, and technology.
Work across business, technology, operations, digital, and commercial teams from concept through implementation.
The position requires in-person collaboration up to five days a week; this arrangement may change based on business requirements.
Key Skills for This Role
Full Job Posting
Role overview
Lead large-scale cross-functional transformation initiatives supporting strategic objectives and guest experience across products, channels, operations, and technology.
Work across business, technology, operations, digital, and commercial teams from concept through implementation.
The position requires in-person collaboration up to five days a week; this arrangement may change based on business requirements.
Key responsibilities
- Lead complex strategic transformation programs and initiatives.
- Manage integrated plans, roadmaps, milestones, dependencies, and critical paths.
- Align priorities and execution across business, technology, operational, and commercial teams.
- Establish governance and facilitate executive steering committees, decision forums, and stakeholder engagement.
- Manage risks, issues, assumptions, and dependencies across workstreams.
- Develop implementation strategies that balance guest, operational, financial, and technology considerations.
- Monitor performance, benefits realization, and outcomes; support change management and organizational readiness.
- Guide cross-functional teams and project resources; prepare executive reporting, recommendations, and communications.
Required qualifications
- 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives.
- Experience managing complex cross-functional programs with multiple stakeholder groups.
- Strong project management, governance, risk management, delivery planning, communication, facilitation, and stakeholder management skills.
- Experience working with executive leadership and influencing senior-level decisions; ability to manage competing priorities in fast-paced environments.
- Bachelor’s degree in a business- or technology-related field.
- PMP, Agile, Scrum, Lean, or related certification.
Preferred qualifications
- Experience delivering technology-enabled business transformation initiatives.
- Understanding of digital products, systems implementation, or customer experience platforms.
- Airline, travel, hospitality, retail, or other service-industry experience.
- Experience leading work across customer experience, operations, technology, and commercial functions, or within large organizations undergoing enterprise transformation.
Benefits
- Competitive total rewards package, travel privileges for employees and family, and flexible savings and benefit programs.
About WestJet
WestJet is a Canadian airline and vacation provider whose group includes WestJet Airlines, WestJet Encore, and Sunwing Vacations Group.
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