Intermediate Analyst, Operational Analytics

Work arrangement

• The position requires in-person collaboration up to five days a week; the arrangement may change based on business requirements.

Role overview

Reporting and performance analysis

• Build and maintain recurring reports, dashboards, and data extracts for operational performance tracking.
• Ensure data accuracy, completeness, and timeliness, and support enhancements to reporting tools and processes.
• Analyze delays, turnaround times, utilization, and other operational metrics; identify trends and variances for escalation.
• Support root cause analysis by gathering data, performing initial analysis, and contributing to problem-solving discussions.
• Assist in identifying potential drivers of operational performance issues.

Strategic and stakeholder support

• Assist with ad hoc strategic analysis, data modeling, and scenario evaluation for operational and strategic initiatives.
• Execute defined analytical tasks with guidance from senior team members.
• Respond to operational stakeholders' requests for data and intermediate-to-advanced insights.
• Communicate findings clearly and accurately, with guidance as needed.

Continuous improvement

• Seek opportunities to improve analytical methods, reporting tools, and data processes.
• Stay current with data analysis and visualization best practices and contribute to an insight-driven team culture.

Experience and qualifications

• 6+ years of program or project management experience, preferably in analytics, guest experience, operations, or a service-oriented industry.
• Intermediate skills in Excel, Power BI, and SQL; Power Automate or Tableau experience is an asset.
• Track record of cross-functional initiatives spanning multiple departments and effective collaboration across teams.
• Experience in fast-paced, matrixed environments with competing priorities and diverse stakeholders.
• Strong change management and transformation skills, including guiding adoption and process improvement.
• Familiarity with guest experience strategies, service design, or airline operations is a strong asset.
• Knowledge and proficiency in journey mapping and guest experience mapping tools.
• Strategic and operational thinking, balancing long-term planning with short-term execution.
• Familiarity with aviation regulatory environments is an asset.
• Strong analytical, organizational, and decision-making abilities; integrity and commitment to quality, pragmatic results.

Benefits

• Competitive total rewards package, travel privileges for the employee and family from the start date, and flexible savings and benefit programs.