Business Analyst, Experience

Work arrangement

• The role requires in-person collaboration up to five days a week; the arrangement may change based on business requirements.

Role overview

Business analysis and stakeholder work

• Support transformation initiatives from discovery through implementation and clarify project objectives, scope, and outcomes.
• Gather, analyze, document, and validate business, operational, and technology requirements.
• Assess current-state processes, systems, and experiences; develop future-state processes, workflows, and operational designs.
• Create process maps, journey maps, business cases, requirements documents, and solution recommendations.
• Translate needs, assumptions, and risks into functional and technical specifications and assess cross-functional impacts.
• Facilitate workshops and meetings, build stakeholder alignment, and help resolve issues, bottlenecks, and dependencies.
• Prepare project documentation, reports, recommendations, and executive presentations.

Technology and transformation delivery

• Partner with technology teams, vendors, architects, and delivery teams throughout implementation.
• Support Agile and Waterfall delivery, system testing, UAT, operational readiness, and implementation.
• Assist with issue resolution, change requests, risk identification, and delivery activities.
• Support process redesign, change management, and organizational readiness for adoption.
• Track benefits and measure business outcomes after implementation.

Required qualifications

• Three to seven years as a Business Analyst, Process Analyst, Product Analyst, Consultant, or similar.
• Experience supporting technology-enabled transformation projects.
• Strong requirements gathering, process mapping, business documentation, and workshop facilitation skills.
• Ability to work across stakeholders and manage competing priorities.
• Strong analytical, problem-solving, critical-thinking, and communication skills.
• Experience with Visio, Miro, Lucidchart, or similar process documentation tools.
• Working knowledge of Agile and Waterfall delivery.
• Bachelor's degree in business or a technology-related field.

Preferred qualifications

• Airline, travel, hospitality, retail, or other service-industry experience is preferred.
• Digital product, customer experience, loyalty, e-commerce, retailing, CRM/CDP, or enterprise technology experience is preferred.
• Related IIBA, CBAP, CCBA, PMI-PBA, CAPM, Agile, Scrum, or Lean certifications are preferred.
• Experience with large-scale enterprise transformation programs is preferred.

Benefits

• WestJet describes travel privileges for employees and family, savings and benefit programs, and a competitive total rewards package.