Senior Program Manager – Operations, Partnerships & Revenue (Legend World Rent A Car)
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About the Role
We are looking for a Senior Program Manager with deep UAE experience in the car rental / mobility industry to drive operational excellence, aggregator performance, revenue growth, and system/process improvements.
Key Skills for This Role
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Overview
We are looking for a **Senior Program Manager** with deep UAE experience in the **car rental / mobility industry** to drive operational excellence, aggregator performance, revenue growth, and system/process improvements.
This is a **high-impact leadership role** responsible for managing partnerships (Yango, eZhire, invygo, etc.), optimizing pricing, controlling receivables, improving customer experience, and leading cross-functional execution across operations, sales, finance, and technology.
This is not a mid-level role.
Only candidates with **strong UAE rent-a-car / mobility experience** will be considered.
Key Responsibilities
- Own and manage aggregator partnerships (Yango, eZhire, invygo, Selfdrive, Swapp)
- Drive pricing strategy, fleet utilization & revenue optimization
- Monitor and improve booking flow, conversion, and operational efficiency
- Lead upgrade & replacement management to reduce customer dissatisfaction
- Take ownership of receivables, outstanding control & collection coordination
- Work closely with IT on API integrations, automation & system improvements
- Reduce manual processes and build scalable workflows across departments
- Improve customer experience, NPS, and service delivery standards
- Launch and manage new business models (subscriptions, lease-to-own, long-term rentals)
- Provide management reports, dashboards & actionable insights
Mandatory Requirements
- Minimum 6–10 years UAE experience in rent-a-car / mobility / fleet operations
- Proven experience handling aggregator platforms (Yango, eZhire, invygo, etc.)
- Strong background in pricing strategy, utilization, and revenue management
- Hands-on experience in receivables, collections & credit control
- Experience working with fleet operations, replacements, and customer escalations
- Exposure to ERP systems, APIs, automation, or digital platforms
- Strong leadership experience managing cross-functional teams
- Currently based in UAE
What We’re Looking For
- Someone who can take full ownership of operations & numbers
- Strong commercial thinker (understands revenue, cost leakage, margins)
- Problem solver who can fix inefficiencies quickly
- Experience managing high-pressure, fast-paced operations
- Strong stakeholder management (internal + external partners)
Application Question(S)
- Do you have minimum 6 years UAE experience in rent-a-car / mobility operations?
- Which aggregator platforms have you managed? (Yango, eZhire, invygo, etc. – specify with examples)
- What was the fleet size and monthly revenue you were responsible for?
- Explain how you improved fleet utilization or reduced idle vehicles in your current/previous role.
- Have you handled pricing strategy? Share a real example where your pricing change improved revenue.
- How do you manage vehicle upgrades & replacements during peak demand?
- What is your experience with receivables and outstanding control? What was your average outstanding amount?
- Have you worked with API integrations / ERP / booking systems? Explain your role.
- What steps would you take to reduce dependency on aggregators and increase direct bookings?
- Are you currently based in UAE?
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