Dispatch Coordinator
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Key skills for this role
About the Role
The Dispatch Coordinator is responsible for managing and coordinating vehicle deliveries, self-pickups, self-check-ins, and collections while ensuring smooth operational flow and timely customer service.
Key Skills for This Role
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Job Summary
The Dispatch Coordinator is responsible for managing and coordinating vehicle deliveries, self-pickups, self-check-ins, and collections while ensuring smooth operational flow and timely customer service.
The role also includes validating customer documentation, coordinating payments prior to delivery, arranging rides for operational tasks, and maintaining proper reconciliation records related to fuel and transportation activities.
Key Responsibilities
- Ensure all vehicle deliveries, self-pickups, self-check-ins, and collections are executed on time as per operational requirements.
- Evaluate and verify all required customer documents necessary for opening rental agreements and ensure all mandatory payments are completed prior to vehicle delivery.
- Maintain continuous communication with customers regarding updates on deliveries, collections, and service requests to ensure high customer satisfaction.
- Coordinate and arrange rides/bookings on time for operational staff to ensure timely execution of deliveries, collections, and related tasks.
- Prepare and maintain fuel reconciliation reports accurately and ensure all transportation arrangements related to operational transactions are managed efficiently and on time.
- Coordinate closely with dispatch, operations, and customer service teams to maintain smooth workflow and minimize delays.
- Monitor daily operational schedules and ensure timely completion of assigned tasks.
- Escalate operational issues or delays to management whenever required.
Required Skills & Competencies
- Strong coordination and organizational skills.
- Good communication and customer handling abilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of fleet operations and rental agreement processes.
- Proficiency in Microsoft Excel and operational tracking systems.
- Attention to detail in documentation and reconciliation processes.
- Pay: AED3,500.00 - AED4,000.00 per month
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