Senior Manager Operations, Tax Operations

Role overview

Responsibilities

• Lead and manage operations, department performance, and decision-making.
• Monitor regulations and industry trends; oversee controls, process improvements, budgets, and metrics.
• Engage clients, internal teams, and vendors; gather feedback and build support.
• Train, coach, and manage performance; foster teamwork, succession planning, and career development.
• Set goals, manage compensation, and reinforce organizational behaviors.
• Lead organizational and cross-functional initiatives and support employees through transitions.
• Resolve escalated issues independently and understand process dependencies and associated risks.

Required qualifications

• Four-year degree from an accredited university or equivalent, OR high school diploma or equivalent plus at least 5 years of securities, banking, technology, or job-specific industry experience.
• At least 5 years of prior securities, banking, technology, or job-specific related experience.
• At least 5 years of demonstrated experience leading and managing a team.

Preferred qualifications

• Canadian Securities license is recommended.
• Leadership and people skills, business acumen, analytical and problem-solving skills, and ability to manage change are listed as desirable capabilities.
• Securities or financial services regulatory and audit experience, brokerage operations knowledge, and vendor management knowledge are nice to have.

What RBC offers

• Total Rewards Program with bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
• Coaching and development opportunities, collaborative work, flexible work-life balance options, challenging work, and opportunities for greater accountability and career mobility.

Work arrangement

• Workplace metadata identifies the role as onsite; the posting lists an address at 180 Wellington Street West, Toronto.

Role details