Senior Manager - Access Network Operations

Role overview

Operations and leadership

• Lead day-to-day global access network operations and maintain availability and service level agreement performance.
• Direct critical incident management, including triage, root cause analysis, stakeholder escalation, and communications.
• Oversee changes, migrations, and technology refreshes; conduct post-incident reviews and resolve recurring issues.
• Lead and mentor approximately 15 Senior Network Analysts, supporting coaching, performance development, team capacity, and succession planning.

Modernization and collaboration

• Champion SRE transformation, automation, observability, proactive detection, remediation, and AI-assisted operations.
• Identify automation opportunities across incident response, monitoring, alerting, and routine operational work.
• Partner with engineering and technology teams to evaluate emerging technologies and maintain operational standards, runbooks, and documentation.
• Plan network refreshes, SD-WAN expansion, and infrastructure upgrades; communicate operational metrics, risks, and transformation progress to leadership.

Required qualifications

• 6–8 years of enterprise network operations experience, including 2–4 years in leadership or senior technical management.
• Experience driving modernization and automation, with a strong SRE foundation in runbooks, automation, observability, and metrics-driven operations.
• Hands-on access-network knowledge spanning routing and switching protocols, SD-WAN, remote access/NAC, Aruba wireless, ClearPass, Wi-Fi, and ATM networks.
• Strong critical incident management and root cause analysis experience, including communication under pressure.
• Experience managing technical operations teams of 15 or more with accountability for SLAs, metrics, and business deliverables.

Preferred qualifications

• CCNP, CISSP, or another relevant network certification is nice to have.
• Python, Ansible, or Bash scripting familiarity is nice to have.
• Orchestration platforms, AI agents, intelligent alerting, and cross-functional modernization program experience are nice to have.

Benefits and development

• The employer describes a comprehensive total rewards program, bonuses, flexible benefits, and career advancement opportunities.
• The employer also cites collaborative teams, training, coaching, and development opportunities.