Senior Manager - Access Network Operations

Opportunity

Operations and Incident Management

• Lead daily global access-network operations and maintain availability and service-level adherence.
• Direct critical incident triage, root-cause analysis, escalation, and stakeholder communications.
• Oversee network changes, migrations, and technology refreshes with minimal disruption.
• Run post-incident reviews, identify resilience gaps, address chronic issues, and implement preventive measures.

Team Leadership

• Lead and mentor approximately 15 Senior Network Analysts through coaching, performance development, and succession planning.
• Build a culture of learning, technical excellence, and accountability; align team capacity and skills with infrastructure needs.
• Participate in cross-training, vendor calls, implementation planning, and strategic technology discussions.

Modernization and Automation

• Champion SRE transformation, automation, observability, proactive incident detection and remediation, and AI-assisted operations.
• Identify automation opportunities in incident response, monitoring, alerting, and routine tasks.
• Partner with engineering and technology teams on AI agents, intelligent alerting, and predictive analytics.
• Maintain standards, runbooks, and documentation across global operations.

Planning and Collaboration

• Develop operational strategies aligned with modernization and business objectives.
• Contribute to network refreshes, SD-WAN expansion, and infrastructure upgrade planning.
• Partner with network engineering, integration, and business technology teams to integrate new platforms.
• Represent operations in executive discussions and report metrics, risks, and transformation progress.

Must-Have Qualifications

• 6–8 years of enterprise network operations experience, including 2–4 years in leadership or senior technical management.
• Experience driving modernization and automation, including infrastructure automation, orchestration, or emerging operational technologies.
• Strong SRE understanding of runbooks, automation, observability, and metrics-driven operations.
• Hands-on access-network knowledge covering routing and switching protocols, SD-WAN, remote access/NAC, Aruba wireless, ClearPass, Wi-Fi, and ATM networks.
• Critical incident-management experience, including root-cause analysis and communication under pressure.
• Experience managing 15+ technical operations staff with accountability for service levels, metrics, and business deliverables.

Nice-to-Have Qualifications

• CCNP, CISSP, or another relevant network certification.
• Familiarity with Python, Ansible, or Bash.
• Hands-on orchestration, AI agent, or intelligent alerting experience.
• Experience leading cross-functional digital transformation or infrastructure modernization.

Rewards and Development

• The role includes competitive compensation, bonuses, flexible benefits, and opportunities for career advancement.
• RBC describes collaborative team support, training, coaching, and development opportunities.

Job Details