Senior Manager - Access Network Operations

Role overview

Operations and incident management

• Lead daily global access network operations, ensuring high availability and service-level compliance.
• Direct critical incident triage, root cause analysis, escalation, and stakeholder communications for events affecting customer-facing services and business continuity.
• Oversee network changes, migrations, and refreshes; conduct post-incident reviews and drive resolution of resilience gaps and chronic issues.

Team leadership

• Lead and mentor approximately 15 Senior Network Analysts through coaching, performance development, and succession planning.
• Build team capability and accountability, align capacity and skills to infrastructure needs, and represent the team in vendor and planning discussions.

Modernization and strategy

• Champion SRE transformation, automation, observability, proactive incident detection and remediation, and AI-assisted operations.
• Identify automation opportunities and work with technology teams to evaluate AI agents, intelligent alerting, and predictive analytics.
• Develop operational strategies and contribute to network refreshes, SD-WAN expansion, and infrastructure upgrade planning.
• Maintain standards, runbooks, and documentation; communicate operational metrics, risks, and transformation progress to leadership.

Required qualifications

• 6–8 years of enterprise network operations experience, including 2–4 years in leadership or senior technical management.
• Experience driving technology modernization and automation, including infrastructure automation, orchestration, or emerging operations technology.
• SRE foundation in runbooks, automation, observability, and metrics-driven operations.
• Hands-on knowledge of access network infrastructure, branch and campus routing and switching, BGP, OSPF, HSRP, STP, VRF, L2/L3, SD-WAN, Aruba wireless, ClearPass, global Wi-Fi, and ATM networks.
• Critical incident management, root cause analysis, and high-pressure communication experience.
• Experience managing technical operations teams of 15 or more, with accountability for service levels, metrics, and business deliverables.

Nice-to-have qualifications

• CCNP, CISSP, or another relevant network certification.
• Familiarity with Python, Ansible, or Bash; hands-on experience with orchestration platforms, AI agents, or intelligent alerting.
• Background leading cross-functional digital transformation or infrastructure modernization programs.

Employment and compensation

• Employment type: full-time; job type: regular.
• Pay type is salaried, but no salary amount or compensation cadence is specified.

Workplace

• The posting lists an RBC Centre address in Toronto; the role also supports networks serving remote workers and locations globally.