Senior IT Infrastructure Support Engineer

1. Position Details

• **Job Title:** Senior IT Infrastructure Support Engineer
• **Department:** Group IT
• **Reporting To:** IT Infrastructure Manager / Group IT Head

2. Role Overview

3. Key Responsibilities3.1 Microsoft 365 Administration

• Manage Exchange Online, Teams, SharePoint, and OneDrive
• Handle user lifecycle management (creation, modification, deletion)
• Manage licensing and mailbox configurations
• Ensure email security, anti-spam, and anti-phishing controls

• Manage Microsoft Intune And Endpoint Manager

• Enforce device compliance policies
• Handle patch management and application deployment
• Support endpoint security and configuration standards

3.3 Network & Infrastructure Support

• Support and maintain LAN / WAN / VPN / VLAN / Wi-Fi environments
• Monitor network performance and troubleshoot issues
• Ensure stable connectivity across business units

3.4 Firewall & Security

• Configure and manage enterprise firewalls (Fortinet preferred)
• Implement security rules, policies, and access controls
• Support network security monitoring and incident response

3.5 Server Administration

• Administer Windows and Linux servers
• Manage Active Directory, DNS, and DHCP services
• Ensure server performance, availability, and security

3.6 Backup & Disaster Recovery

• Manage backup solutions and recovery processes
• Maintain disaster recovery readiness and testing
• Ensure data integrity and restoration capability

3.7 Virtualization & Systems

• Manage virtualization platforms (VMware / Hyper-V)
• Optimize resource allocation and system performance

3.8 CCTV & Physical Security Systems

• Maintain CCTV infrastructure and ensure system uptime
• Troubleshoot recording, storage, and connectivity issues

3.9 Support & Incident Management

• Provide L2/L3 technical support
• Handle major incidents and service disruptions
• Perform root cause analysis and preventive actions

3.10 Compliance & Documentation

• Ensure adherence to IT security policies and standards
• Maintain SOPs, system documentation, and technical records
• Support IT audits and compliance requirements

4. Required Technical Skills

• Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive)

• Azure AD And Active Directory

• Firewall & Network Security (Fortinet preferred)

5. Experience & Qualifications

• Bachelor’s degree in Information Technology or related field
• 5–8 years of relevant experience in IT infrastructure support
• Experience in enterprise or multi-company environments preferred
• Pay: AED7,000.00 - AED9,000.00 per month