Senior IT Infrastructure Support Engineer

About This Role

1. Position Details

• Job Title: Senior IT Infrastructure Support Engineer
• Department: Group IT
• Reporting To: IT Infrastructure Manager / Group IT Head

2. Role Overview

The Senior IT Infrastructure Support Engineer is responsible for the end-to-end management, optimization, and support of the organization’s enterprise IT infrastructure across all business units.

The role ensures high availability, security, and performance of critical systems including Microsoft 365, Intune, networking, firewalls, servers, CCTV systems, and end-user devices.

3. Key Responsibilities3.1 Microsoft 365 Administration

• Manage Exchange Online, Teams, SharePoint, and OneDrive
• Handle user lifecycle management (creation, modification, deletion)
• Manage licensing and mailbox configurations
• Ensure email security, anti-spam, and anti-phishing controls

3.2 Endpoint & Device Management

• Manage Microsoft Intune / Endpoint Manager
• Enforce device compliance policies
• Handle patch management and application deployment
• Support endpoint security and configuration standards

3.3 Network & Infrastructure Support

• Support and maintain LAN / WAN / VPN / VLAN / Wi-Fi environments
• Monitor network performance and troubleshoot issues
• Ensure stable connectivity across business units

3.4 Firewall & Security

• Configure and manage enterprise firewalls (Fortinet preferred)
• Implement security rules, policies, and access controls
• Support network security monitoring and incident response

3.5 Server Administration

• Administer Windows and Linux servers
• Manage Active Directory, DNS, and DHCP services
• Ensure server performance, availability, and security

3.6 Backup & Disaster Recovery

• Manage backup solutions and recovery processes
• Maintain disaster recovery readiness and testing
• Ensure data integrity and restoration capability

3.7 Virtualization & Systems

• Manage virtualization platforms (VMware / Hyper-V)
• Optimize resource allocation and system performance

3.8 CCTV & Physical Security Systems

• Maintain CCTV infrastructure and ensure system uptime
• Troubleshoot recording, storage, and connectivity issues

3.9 Support & Incident Management

• Provide L2/L3 technical support
• Handle major incidents and service disruptions
• Perform root cause analysis and preventive actions

3.10 Compliance & Documentation

• Ensure adherence to IT security policies and standards
• Maintain SOPs, system documentation, and technical records
• Support IT audits and compliance requirements

4. Required Technical Skills

• Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive)
• Microsoft Intune / Endpoint Manager
• Azure AD / Active Directory
• Firewall & Network Security (Fortinet preferred)
• Windows & Linux Server Administration
• Virtualization (VMware / Hyper-V)
• Backup & Disaster Recovery Solutions
• Endpoint Security & Email Security Systems
• CCTV Systems Management

5. Experience & Qualifications

• Bachelor’s degree in Information Technology or related field
• 5–8 years of relevant experience in IT infrastructure support
• Experience in enterprise or multi-company environments preferred

Pay: AED7,000.00 - AED9,000.00 per month

Work Location: In person