Senior Information Technology Support Engineer
Role Overview
noon is looking for a Senior IT Support Engineer to join the team.
The role is responsible for ensuring smooth IT operations, maintaining infrastructure performance, resolving technical issues, and supporting IT projects across the business.
The role also involves guiding IT technicians, improving support processes, and ensuring business continuity.
Key Skills for This Role
Full Job Posting
Role Overview
noon is looking for a Senior IT Support Engineer to join the team.
The role is responsible for ensuring smooth IT operations, maintaining infrastructure performance, resolving technical issues, and supporting IT projects across the business.
The role also involves guiding IT technicians, improving support processes, and ensuring business continuity.
What You'll Do
- Provide advanced IT support to ensure all equipment, systems, and infrastructure operate efficiently while meeting KPIs and SLAs.
- Lead and support IT infrastructure projects across the site, working closely with business stakeholders and technical teams.
- Oversee daily IT support activities, guide IT technicians, manage workloads, and escalate critical issues when required.
- Troubleshoot and resolve complex hardware, software, network, and infrastructure issues.
- Review, coordinate, and execute change management requests in line with business requirements.
- Monitor IT infrastructure performance, identify improvement opportunities, and implement solutions to improve efficiency and reduce costs.
- Conduct regular IT infrastructure audits to ensure compliance with company IT policies and Health & Safety standards.
- Coordinate with external vendors, contractors, and service providers to ensure timely resolution of technical issues.
- Act as the main point of contact for assigned IT projects, ensuring timely execution, documentation, and stakeholder communication.
- Provide technical guidance and support for new IT initiatives, system upgrades, and infrastructure improvements.
- Support day-to-day IT operations and handle ad-hoc technical requests across the business.
What You'll Need
- Bachelor's Degree in Information Technology, Computer Science, IT Security, or a related field.
- Minimum of 3 years of relevant experience in IT support, IT infrastructure, or a similar role.
- Previous experience in eCommerce, logistics, or a fast-paced operational environment is preferred.
- Strong experience in Linux/Unix and MS Windows system support.
- Solid understanding of networking technologies, including LAN, WAN, and Wireless networks.
- Hands-on experience troubleshooting hardware, software, and network-related issues.
- Experience supporting IT projects, infrastructure upgrades, and change management activities.
- Ability to guide junior IT team members and manage multiple technical priorities.
- Strong problem-solving, communication, and stakeholder management skills.
Who Will Excel
noon is looking for people with high standards who understand that hard work matters.
Candidates need to be relentlessly resourceful and operate with a deep bias for action.
noon needs people with the courage to be fiercely original.
Readiness to adapt, pivot, and learn is essential.
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