Senior Associate - Payments Operations and Service Management

Role overview

Major incident management

• Direct Major Incident Management and Problem Management protocols.
• Coordinate technical and vendor teams to minimize platform downtime.
• Provide subject-matter expertise and technical direction during incidents and business-as-usual operations.

Liquidity and core processing

• Oversee settlement schedules, payment returns, and execution windows.
• Monitor system capacity, liquidity limits, position inquiries, and daily CAMT.053 reporting cycles.
• Review and improve business parameters related to core processing and liquidity.

Service enhancement

• Identify, document, and track continuous service improvement initiatives to reduce system error rates.
• Contribute to higher payment acceptance, reduce processing response times, and improve turnaround on institution-reported issues.

Institution support and escalation

• Provide critical support to licensed financial institutions for systemic issues.
• Represent Service Operations in governance forums and report on Aani Operations activities.
• Escalate matters that cannot be resolved at the working level.

Minimum qualifications and experience

• Bachelor’s degree in IT or Computer Science, or equivalent professional engineering experience.
• 11+ years supporting, maintaining, and troubleshooting major enterprise applications.
• 3+ years working directly with high-availability banking and financial infrastructure IT solutions.
• Experience with central institutions, regulators, or operators is an added advantage.

Required skills

• Advanced knowledge of payment processing windows, clearing cycles, liquidity management, and ISO 20022 CAMT messaging.
• Track record orchestrating multifunctional incident response teams during critical system failures.
• Experience with Six Sigma, Lean, Agile, or ITIL CSI frameworks.
• Leadership, negotiation, and stakeholder engagement skills.
• Java and Oracle Database background, including complex SQL queries for diagnostic analysis.
• Hands-on cloud and containerized application experience, such as Docker, Kubernetes, AWS, or Azure.
• Ability to trace application logs, analyze monitoring metrics, isolate root causes, and drive resolution.

Benefits

• Offers a modern work environment with flexibility and a dynamic team.
• Compensation includes an annual bonus and may include child educational allowance and annual flight tickets where eligible.
• Comprehensive health insurance is provided.