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Senior Analyst – Payments Operations and Service Support

Al Etihad Payments
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Payment operationsSettlement and reconciliationBilling validationIncident triage and managementITIL or equivalent service management frameworksFinancial data and ledger reconciliation

Full Job Posting

About Al Etihad Payments

Al Etihad Payments operates UAE retail payment infrastructure, standards, and solutions and is a subsidiary of the Central Bank of the UAE.

The organization works with licensed financial institutions and payment service providers and supports national digitization and cashless-society objectives.

Role overview

The Senior Analyst executes advanced technical and business operations workflows, manages vendor-level fixes, and coordinates production deployments.

The role bridges support and engineering by updating structural runbooks and resolving complex structural incidents.

Payment operations and support

  • Execute daily reconciliation, resolve billing inquiries, correct invoices, and manage portals for Value-Added Services.
  • Investigate complex transaction drops and timeouts, analyze payment inquiries, and run critical deployment-window validation tests.
  • Communicate about the Aani service; categorize and route stakeholder incidents and requests, follow up, and provide timely status updates.
  • Monitor payment operations and system health, use advanced monitoring, and support financial institutions during abnormalities.
  • Manage disputes, engage financial institutions, monitor queues, and improve dispute categories and workflows.

Reporting and workflow automation

  • Build, automate, and deliver structured daily, monthly, quarterly, and annual operational health reports and ad hoc performance views.
  • Design and manage workflow automations in internal task-management software.

Qualifications and experience

  • Bachelor’s degree in IT or Computer Science, or equivalent professional engineering experience.
  • At least 5 years supporting, maintaining, and troubleshooting major enterprise applications.
  • At least 2 years working directly with high-availability banking and financial infrastructure IT solutions.
  • Experience with central institutions, regulators, or operators is an added advantage.

Required skills

  • Deep technical expertise in ITIL or equivalent service-management frameworks and Atlassian tools.
  • High proficiency in financial ledgers, transaction parsing, billing validation, and balancing calculations.
  • Strong experience in dashboard design, metric tracking, and reporting tools.
  • Ability to configure custom workflows, fields, and automation conditions in Jira, Atlassian, or ticketing suites.
  • Hands-on experience with Elasticsearch, Grafana, Dynatrace, and DBMS.

Benefits and work environment

  • The employer describes a modern work environment with some flexibility and a collaborative team.
  • The compensation package includes an annual bonus and may include child educational allowance, annual flight tickets, and health insurance.

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