Security Supervisor

Role and contract

Hourly rate

• The stated rate is £16.28 per hour.

Shift pattern

• Work may include weekdays, nights, weekends, and bank holidays.
• The listed rotating pattern is 7-3-7-4, with 7am-7pm and 7pm-7am shifts, Monday to Sunday.

Security and control-room duties

• Conduct daily briefings, ensure posts are covered, and escalate operational issues.
• Answer calls from officers and TfL management and pass on messages as needed.
• Manage control-room duties and monitor fire, access, CCTV, lifts, and other building systems.
• Record and report incidents; maintain audit trails, occurrence logs, accident records, documentation, and shift handovers.
• Monitor safety check calls and escalate missed calls to protect officer welfare.
• Monitor CCTV in line with data-protection law and TfL standards; review incident footage and liaise with police and security teams.
• Report system faults and safety-equipment deficiencies to relevant management and helpdesk teams.
• Maintain training records, track uniform and PPE needs, coordinate rotas and cover, and check staff identification, licences, and uniform.
• Manage suspicious-package responses in accordance with TfL procedures and safety requirements.

Required qualifications

• A five-year background check is compulsory.
• An in-date SIA Security Guard or Door Supervisor licence is required.
• Candidates must pass Police Vetting NPPV1 / CTC.
• Basic IT skills and ability to use a laptop, PC, and mobile phone are required.
• Candidates must be able to work days, nights, weekends, and bank holidays when necessary.
• First aid is preferred, and training can be provided.

Additional information

• Free travel on London Transport, including Tubes, buses, and TfL London Overground, is non-contractual.
• After six months, staff asked to work in main control rooms could receive CCTV training.