Security guard

Overview

Key Responsibilitiessecurity Operations

• Monitor all facility entrances and exits to ensure access is limited to authorized individuals.
• Oversee the movement of members, visitors, and staff to maintain compliance with security policies.
• Conduct regular patrols of the facility to identify and address potential security or safety concerns.
• Enforce club policies, safety procedures, and security protocols at all times.
• Prevent unauthorized activities and ensure restricted items are not brought into the facility.

Incident & Emergency Response

• Respond promptly and professionally to incidents, disturbances, emergencies, or suspicious activities.
• Act as the first responder during safety or medical emergencies and coordinate with emergency services when necessary.
• Assist in the implementation of evacuation procedures during fire drills or emergency situations.
• Maintain readiness to support emergency response plans and safety initiatives.

Reporting & Documentation

• Prepare accurate and detailed incident reports involving injuries, theft, property damage, safety concerns, or policy violations.
• Document and report security observations, hazards, and operational concerns to management.
• Maintain confidentiality and professionalism when handling sensitive information.

Customer Service & Team Support

• Maintain a visible, approachable, and professional presence throughout the facility.
• Assist members, guests, and staff with security-related inquiries in a courteous and helpful manner.
• Collaborate closely with reception, operations, housekeeping, and other departments to promote a safe environment.
• Provide reception coverage when required or assigned by the Division Manager.

Requirementseducation & Certifications

• High School Diploma or equivalent.
• Certification in Security Management, Safety Management, or a related field is preferred.
• CPR and First Aid Certification is an advantage.
• Fire Safety or Emergency Response Training is preferred.

Experience

• Minimum 3–5 years of experience in security, safety, facility protection, or a similar role.
• Previous experience in fitness clubs, hospitality, recreational facilities, or customer-facing environments is preferred.

Behavioral Competencies

• Strong sense of responsibility and attention to detail.
• Ability to remain calm and composed in high-pressure situations.
• High level of integrity, professionalism, and reliability.
• Strong situational awareness and sound judgment.
• Excellent communication, customer service, and conflict-resolution skills.

Technical Competencies

• Knowledge of CCTV systems, alarm systems, and access control technologies.
• Understanding of emergency response procedures and basic first aid practices.
• Experience in incident reporting and documentation.
• Familiarity with local health, safety, and security regulations.

Why Join MTM Group?