Customer Service Executive
Skills
About This Role
Overview
Customer Service Executives at our fitness facilities across Doha are responsible for delivering exceptional customer service and ensuring a positive experience for all members and visitors.
As the first point of contact at our gyms and swimming academies, they help create a welcoming environment, encourage participation in programs and activities, and maintain accurate member records.
Key Responsibilities
- Welcome and assist members, parents, and visitors in a friendly and professional manner.
- Manage daily check-ins, class bookings, swimming session registrations, and membership inquiries efficiently.
- Monitor attendance for gym classes and swimming sessions to ensure capacity and safety regulations are followed.
- Support coaches and instructors by verifying member eligibility for specific fitness programs and swimming levels.
- Promote facility programs, memberships, training packages, swimming courses, and special events to members and guests.
- Build positive relationships with members by providing accurate information about schedules, services, and club facilities.
- Handle customer inquiries through phone calls, emails, and walk-ins while ensuring timely follow-up with members.
- Receive and report complaints, incidents, or safety concerns to the appropriate supervisor or department.
- Ensure members and guests comply with all health, safety, and facility regulations.
- Maintain basic knowledge of gym and pool equipment, report maintenance issues, and coordinate with relevant teams when required.
- Regularly check and replenish first aid kits, operational supplies, and reception materials.
- Keep the reception and waiting areas clean, organized, and professional at all times.
- Assist in coordinating with fitness trainers, swimming coaches, and other departments to ensure smooth daily operations.
- Resolve customer concerns promptly whenever possible and escalate unresolved issues appropriately.
- Maintain confidentiality and professionalism when handling member records and personal information.
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