School Client Systems Analyst

Role purpose

Site technology deployment

• Plans technology requirements, budgets, schedules, procurement, installation, and validation for school openings, moves, and modernizations.
• Interprets floor plans and construction drawings and coordinates installation with vendors, network, endpoint, AV, and facilities teams.
• Oversees technology installations and conducts site readiness walkthroughs, status reporting, issue tracking, and post-occupancy follow-up.

Telephony and vendor management

• Maintains enterprise analogue telephony, including TDM PBXs, key systems, SIP/PRI trunks, call routing, auto attendants, IVRs, and voicemail.
• Coordinates integration with paging, bells, elevator phones, security, fire alarms, and other facility systems.
• Leads telephony outage and emergency-call incident response; validates 9-1-1 capabilities and maintains audit evidence.
• Manages carriers, service orders, cutovers, porting, contracts, service levels, vendor performance, and billing validation.

Process and business analysis

• Maintains the department process library and its documentation, governance, review, approval, and continuous improvement.
• Gathers requirements through interviews, workshops, observation, journey mapping, and data analysis; documents processes and acceptance criteria.
• Manages stakeholder relationships, roadmaps, risks, escalations, and competing priorities to support effective technology services.

Education and experience

• Degree in Information Technology, Computer Science, or a related discipline; equivalent directly related education and experience may be considered.
• ITIL Foundation version 4 or higher and BCS Foundation Certificate in Business Analysis or equivalent are required.
• At least 5 years planning and leading technology implementation for schools, branch offices, or other operational sites.
• At least 5 years of progressively complex experience maintaining or overseeing distributed enterprise telephony systems.
• Requires understanding of classroom technology, networking fundamentals, AV systems, endpoint deployment, carrier services, and telephony number management.

Additional qualifications

• Project coordination experience in construction, refurbishment, or large-scale technology deployment environments is required.
• Process mapping tool familiarity, including Visio, Lucidchart, or Miro, is an asset.
• BRMP certification is desirable; SANS GIAC or CISSP is highly desirable; COBIT certification is an asset.
• Requires communication, analytical, negotiation, organization, problem-solving, and project management skills, including the ability to interpret technical documents and architectural drawings.

Work location

• On-site position at the Education Centre with significant travel to schools and sites.
• Personal transportation is required for job responsibilities.

Compensation and schedule

• Salary is listed as $49.30–$60.83 per hour.
• The position is 1.0 FTE, 35 hours per week, on a 12-month calendar.