Client Technology Solutions Analyst

Role purpose

Solution design and evaluation

• Documents requirements, technical specifications, architecture, support models, roadmaps, and success measures.
• Leads or participates in pilots and technology trials, gathers feedback, tests devices and configurations, and recommends solutions.
• Coordinates software deployments and fleet management using SCCM, Jamf, Intune, ITSM, and ITAM solutions.
• Maintains secure configuration standards, compliance policies, automated deployment workflows, and endpoint health monitoring.
• Leads complex issue resolution, root-cause analysis, incident reviews, and vendor follow-up.
• Provides school-site liaison and technical support during deployments and critical periods.

Education and experience

• Degree in Information Technology, Computer Science, or a related discipline; equivalent directly related education and experience may be considered.
• At least 5 years of current advanced technical experience in a large enterprise in one or more listed technology disciplines.
• At least 2 years of endpoint management, device support, and technology evaluation experience in a large, complex environment.
• Deep expertise in at least two of Windows, macOS, Chrome OS, iOS, Print, Makerspace, eSports, and digital display technologies.

Certifications and competencies

• Current certification in one or more applicable technology domains is required; examples vary by specialization and include Google Workspace, Microsoft endpoint administration, Jamf, and vendor certifications for Print, Interactive Display, Makerspace, or eSports.
• ITIL Foundation v3 or higher is desirable; SANS GIAC or CISSP certification is highly desirable.
• Requires sound problem-solving, communication, organization, discretion, adaptability, and ability to explain technical concepts to non-technical audiences.
• Personal transportation is required for school and site travel.

Work location

• On-site position at the Education Centre with travel to schools and other sites.
• Increased on-site work may be required during school start-up, exams, deployments, and priority incidents.

Compensation and schedule

• Salary is listed as $49.30–$60.83 per hour.
• The position is 1.0 FTE, 35 hours per week, on a 12-month calendar.