Client Technology Solutions Analyst

Role purpose

Solution design and evaluation

• Elicit and document requirements, map processes, define specifications, and produce architecture and solution documentation.
• Create roadmaps, design support models and service workflows, and lead or join pilots, trials, and project implementations.
• Test and evaluate hardware, software, vendor platforms, and emerging technologies; document findings and recommendations.
• Coordinate acceptance testing, vendor demonstrations, stakeholder feedback, and technology refresh planning.

Fleet management and support

• Manage software deployment and compliance using SCCM, JAMF, Intune, ITSM, and ITAM solutions.
• Maintain configuration standards, images and profiles, compliance policies, and secure baselines; apply change management.
• Automate distribution, patching, compliance, and provisioning; monitor fleet health, vulnerabilities, incidents, and performance.
• Resolve complex issues through level 3 escalation, root-cause analysis, vendor coordination, incident reviews, and service restoration.
• Support school sites in person during critical periods and provide technical guidance and training to staff.

Education and experience

• Degree in Information Technology, Computer Science, or related discipline; an equivalent combination of related education and experience may be considered.
• At least five years of current advanced technical experience in a large enterprise in a relevant planning, architecture, standards, management, or support discipline.
• At least two years of endpoint management, device support, and technology evaluation in a large, complex environment.
• Deep expertise in at least two supported platforms or technology areas.

Certification and competencies

• A current certification in at least one applicable IT area is required; Windows options include Microsoft Modern Desktop Administrator Associate, MCSA/MCSE or equivalent, and MD-102 or equivalent.
• ITIL Foundation version 3 or higher is desirable; SANS GIAC or CISSP is highly desirable.
• Strong problem-solving, communication, interpersonal, organization, and prioritization skills; able to explain complex concepts to non-technical audiences.
• Able to work independently under pressure, maintain confidentiality, adapt to change, and manage ambiguity.

Workplace and schedule

• On-site position at the Education Centre, with travel to schools and other sites; personal transportation is required.
• Full-time, 1.0 FTE, 35 hours per week, on a 12-month calendar.

Compensation

• Staff Association Grade I salary is $49.30–$60.83 per hour.

Employment condition

• New hires offered employment must complete and pass a police information clearance before employment is confirmed.