Client Technology Solutions Analyst

Role purpose

Solution design and evaluation

• Gather and document requirements, conduct workshops, map processes, and produce architecture and solution documentation.
• Develop support models, service workflows, roadmaps, and success measures with service teams and school staff.
• Evaluate devices, software, vendors, and emerging technologies; test solutions and prepare recommendations for governance review.
• Support pilots, proofs of concept, technology trials, refresh planning, and project implementations.
• Evaluate technologies across Windows, Chrome OS, macOS, iOS, print, digital display, makerspace, eSports, and peripherals.

Fleet management and support

• Manage deployments and compliance using SCCM, JAMF, Intune, ITSM, and ITAM solutions.
• Maintain configuration standards, device images and profiles, policies, and secure baselines.
• Monitor fleet health, compliance, vulnerabilities, and performance; track KPIs and report status.
• Design automated workflows for software distribution, patching, compliance, and device provisioning.
• Provide level 3 escalation, coordinate level 4 resolution, conduct root-cause analysis, and validate fixes before rollout.
• Support incident restoration, coach support teams, and provide school-site technical liaison and field coverage.

Education and experience

• Degree in IT, Computer Science, or related discipline; equivalent directly related education and experience may be considered.
• At least five years of current advanced enterprise technical experience in planning, architecture, standards, management, and support.
• At least two years of endpoint management, device support, and technology evaluation experience in complex environments.
• Deep expertise in at least two listed platform or technology areas.

Certifications

• Current certification in at least one applicable IT domain is required.
• For the Mac/iOS specialization, MD-102 or Jamf Certified Associate or higher is listed as an option.
• ITIL Foundation v3 or higher is desirable; SANS GIAC or CISSP cybersecurity certification is highly desirable.

Skills and competencies

• Strong problem-solving, decision-making, technical communication, and interpersonal skills.
• Able to explain complex technical concepts to non-technical audiences and work independently under changing priorities.
• Maintains confidentiality, organization, and professional reliability.

Workplace and travel

• On-site position at the Education Centre with travel to schools and other sites.
• Personal transportation is required for job responsibilities.

Compensation and schedule

• Hourly salary range is $49.30 to $60.83.
• Full-time position with a 12-month calendar and 35-hour work week.