Sales Support Manager

Job purpose

Commercial performance and analysis

• Coordinate KSA quarterly business reviews, including preparation, analysis, presentation materials, action plans and follow-up.
• Review corporate, trade and agency performance, highlighting revenue declines, market share, booking trends and corrective actions.
• Analyse route, sector, point-of-sale, channel and customer-segment performance; monitor sales against targets.
• Develop KPI dashboards and scorecards, and produce daily, weekly, monthly and quarterly reports with actionable insights.

Pricing, intelligence and sales operations

• Coordinate pricing proposals, approvals and business cases; benchmark competitor fares and review pricing structures and inventory performance.
• Analyse DDS, MIDT, booking, ticketing and market share data; communicate competitor activity, customer feedback, risks and opportunities.
• Manage Salesforce administration, data quality, pipeline, opportunity tracking and activity reporting, as well as AIMS administration.
• Manage corporate deal and CUGO filings, waivers, approvals, documentation and follow-up.
• Support tenders, RFPs, corporate proposals and strategic opportunities; maintain visibility of major commercial initiatives.

Coordination and process improvement

• Manage commercial updates, circulars, EDMs and stakeholder communications, and coordinate across sales, revenue, pricing, operations and HQ.
• Escalate and track issues affecting commercial and operational sales performance.
• Automate reporting, workflows and administrative processes; develop SOPs and governance controls and implement sustainable root-cause solutions.
• Manage team workload and coverage, maintain service continuity during leave, and coordinate support priorities across KSA.

Qualifications and experience

• Airline industry experience, including at least three years at supervisory level managing teams of 10 or more staff.
• Working knowledge of airline industry procedures and methodology.
• Extensive knowledge of computerised reservations systems, MARS/Galileo, Salesforce.com, and Emirates products and services.
• Thorough understanding of the Emirates network, Skywards and partnership arrangements.
• Ability to communicate, negotiate and influence effectively; understanding of the travel industry and marketplace.
• Adequate knowledge of fares and ticketing.
• Knowledge of global distribution systems and systems related to tariffs and inventory is preferred.
• Demonstrated team leadership skills and experience.

Location

• Role is based in Riyadh, with potential rotation to other locations in Saudi Arabia subject to business requirements.
• Candidate must have the right to live and work in KSA.

Salary and benefits

• Competitive salary; no pay cadence stated.