Sales Support Manager - KSA

Job purpose

Commercial performance and analysis

• Coordinate KSA quarterly business reviews, including analysis, presentations, action plans, and follow-up.
• Review corporate, trade, and agency account performance and identify revenue declines, market-share losses, booking trends, and corrective actions.
• Analyze route, sector, point-of-sale, channel, and customer-segment performance; monitor sales against targets.
• Maintain commercial KPI dashboards and scorecards and produce daily, weekly, monthly, and quarterly reports with actionable insights.

Pricing and market intelligence

• Coordinate pricing proposals, approvals, business cases, and weekly or fortnightly competitor fare benchmarking.
• Review pricing structures and market competitiveness; monitor inventory performance and identify revenue opportunities and risks.
• Support Revenue Management and Pricing with commercial analysis and market feedback for station proposals.
• Analyze DDS, MIDT, booking, ticketing, and market-share data; report market intelligence, competitor activity, and customer feedback.

Sales operations and coordination

• Administer Salesforce, data quality, pipeline management, opportunity tracking, and activity reporting; manage AIMS administration.
• Manage corporate deal filings, CUGO filings, waiver requests, approvals, documentation, tracking, and follow-up.
• Support tenders, RFPs, corporate proposals, and strategic commercial opportunities.
• Manage commercial updates and stakeholder communications; coordinate among Sales, Sales Support, Revenue Management, Pricing, Commercial Operations, and HQ.
• Escalate and track commercial and operational issues affecting sales performance.

Process and resource management

• Automate reporting, workflows, and administrative processes; implement root-cause solutions and maintain SOPs, controls, and governance frameworks.
• Improve service levels, turnaround times, and stakeholder satisfaction.
• Manage team workload and support coverage, ensuring continuity during leave and across KSA markets.

Qualifications and experience

• Airline-industry experience, including at least three years supervising teams of 10 or more staff.
• Working knowledge of airline procedures and methodology.
• Extensive knowledge of CRS MARS/Galileo/Salesforce.com and Emirates products and services.
• Thorough understanding of the Emirates network, Skywards, and partnership arrangements.
• Effective communication, negotiation, and influencing abilities; demonstrated team leadership skills and experience.
• Clear understanding of the travel industry and marketplace; adequate knowledge of fares and ticketing.
• Knowledge of global distribution systems and systems related to tariffs and inventory is preferred.

Location and work eligibility

• The role is based in Riyadh, with potential rotation across other Saudi Arabia locations according to business requirements.
• Candidates must have the right to live and work in KSA.

Salary and benefits

• Competitive salary; no compensation cadence is stated.