Sales Support Executive

About Al Abbas Group

About the Role

Sales Support & Operations

• Act as a single point of support for the Group Sales team across multiple entities
• Prepare, review, and manage quotations, proposals, sales orders, and contracts
• Support lead management, customer engagement, and proposal development to assist in closing deals
• Maintain and update CRM systems, sales pipelines, and customer databases
• Track order status, delivery timelines, and post-sales follow-ups

Customer Support

• Handle customer inquiries related to quotations, orders, invoicing, and deliveries
• Ensure a consistent and professional customer experience across all group entities
• Support customer onboarding and account management activities

Documentation & Reporting

• Maintain accurate sales documentation and ensure compliance with internal policies
• Prepare weekly and monthly reports, forecasts, and performance dashboards
• Support audits and reporting requirements across group companies

Cross-Functional Coordination

• Coordinate with Finance for pricing approvals, invoicing, credit control, and collections
• Liaise with Logistics for order processing, stock availability, and delivery scheduling
• Work closely with Legal, Marketing, and Procurement for contract management and sales support

Process Improvement

• Support standardization of sales processes across group companies
• Identify gaps and recommend improvements to enhance efficiency and turnaround time
• Assist in implementing CRM tools and system enhancements

Qualifications and Experience

• Bachelor’s degree in Business Administration, Commerce, or a related field
• 2–5 years of experience in Sales Support, Sales Coordination, or Commercial Operations
• Experience supporting multiple business units or group-level sales teams is highly preferred
• Experience in trading, distribution, or diversified business environments is an advantage
• Strong organizational, multitasking, and coordination skills
• Excellent communication and stakeholder management abilities
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced, matrix environment
• Proficiency in MS Excel, PowerPoint, CRM systems, and ERP platforms
• Customer-focused and solution-oriented mindset

What We Offer

• Company-provided mobile SIM for business use
• Comprehensive medical insurance coverage
• Annual air ticket
• Opportunity to work within a diversified and growth-oriented organization
• Structured career development and progression opportunities
• Professional, collaborative, and supportive work environment
• **Application Process**: Qualified candidates are invited to apply directly through LinkedIn.
• If your profile matches our requirements, our team will get in touch with you.
• **Equal Opportunity Statement**: Al Abbas Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
• All qualified applicants will receive consideration based on merit, without regard to race, gender, religion, or background.

Application Question(s)

• Do you have experince using CRM?
• Do you have experience using ERP?
• Do you have experience using Excel?
• What is your current Salary?
• What are your Salary Expectations?
• What is your Notice Period?

Education

• Bachelor's (Required)

Experience

• Sales Support: 3 years (Required)

Language

• English (Required)