Client Advisor and Sales Support (Mandarin Speaker preferably)

Position

Your Mission

• To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity.
• Support peers and colleagues in efficient running of the boutique.
• Demonstrate excellent product knowledge and drive to achieve store targets.
• Job responsibilities
• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
• Contribute to the store and service KPIs achievement
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).
• Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
• Ensure that all front area of the shop is clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored
• Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems…)

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